A nautch lower

There was a marriage I got invited for. This guy was a sweet IT guy who left the firm to start his own business. A sweet guy. I was happy when he specially sent a card for me and spoke to me. Of course I would come for his wedding. In morning I was explaining to someone that it’s my philosophy that I typically go to these kid’s weddings. I don’t mind bunking a big expensive wedding but I would go for a small simple wedding. My colleague thought that was pretty cool of me – that I am not affected by status or something like that. I thought a bit and said – nopes. I think you are wrong. I am affected by status. Therefore I go to a wedding of the guy who may be of a lower status. So that I feel invited and special. In a big man’s wedding all are called. You are just some small fish.

But to be true to myself – I rather go where my presence means something to someone. I don’t like going for any weddings. They are a really boring chore.

Our servant since  seven years recently became a grandmother. She invited us to a ceremony a few weeks post the delivery. That day in the evening we completely forgot about it and realized only late at around 9 pm. Jasmine called her if we could come and she welcomed us. She stays in a hut under a bridge. We reached the settlement and her son was waiting for us. We were welcomed inside. It was a small tin room with a fan and almost nothing else. A gas stove in the side with a few vessels was the kitchen. A room made inside the shed was the privacy of the young couple. It felt nice to go. We were obviously the big guys coming in. as Devki (our servant) played with her gand daughter she said to her – look who’s come. Refereeing to Jispa  - she said – see your sister has come. You will go to her house an dplay and learn. She stays in the big buildings.

Clearly it was important for us to come. That is what is important when you attend functions. Is your presence a significant to the person inviting. So many times the invite is just for formality. They invite because it’s just a part of protocol. But when someone like the IT guy, who invited because he felt it would be nice for me to come, then I would love to go.

Coming back to Devki. I asked her a few days later – who else came from the buildings. She said only you guys came. The other lady is not like that. She won’t come. She then said sorry Devki. What sorry I ask. She didn’t want to come to the hutments. Jasmine and I looked at each other. Whew. Its good we remembered at the fag end of the day. Otherwise she would have kicked us as well.

Seeing a hutment where people live is always a bit humbling and I was happy that we took Jispa along. Then only can you get a sense of what privileges we have. We take a lot for granted and we as bankers have no idea what the people really want. Devki has the keys to our house. She comes in the evening, does the work and leaves. But crucially the keys to our house are also the keys to her bank. She keeps er money in a pouch in our house. She has kept a few of her jewelry also with us. She also has stored a few gifts of her grandchild. We are her bank and safe deposit locker. She takes loans from us, deposits and withdraws money and keeps valuables safe. When we think of what the people need what we realize that they need a simple place to keep things safe. Her stuff is not under lock and key and it’s not even worth breaking into my house for. It’s almost nothing to us but a lot for her. She has no use for an ATM or a cheque or working hours of a bank. All she needs is a key. But we give keys only to those people who don’t really need it.

Poverty is a curse and it inflicts itself again and again on people. These guys remain poor because of the system as also by the choices they make / forced to make. Just one statistic floored me. She says in the month or so after the birth of her grand child – she has ended up spending around 25 thousand bucks. Consider this to the fact that she did not have to spend any money on the birth, courtesy the government health service. And she spent around 7 grand on the function we were invited to. Seven grand on food/colas and other stuff. Crazy! That’s the money I told you want for you grand kid when she grows up and goes to school. Save it!

Poverty is a state of mind I guess. Something must have struck my grandfather when he was the only kid that decided to study and go beyond his village. He came to Mumbai and became a doctor. His dad was a humble grocer in a small village in Gujarat. He paved the way for prosperity for his generations to follow.  Moving out of the poverty trap is not just working hard, its also thinking hard. Devki works as hard as any one of us, but as she tells – when her son got married she blew a lot of money in the village on the function – including a nautch girl to dance. It seems including her payment and booze – it cost her 800 bucks. Now her relatives want her to come and organize another celebration. I am keen to go to her village and witness it first-hand. That would be another interesting subject for a travelogue.

 

you never know what you can get

It’s always great fun to meet a veteran, from any business and at the same time it’s pretty irritating to meet a cousin (especially wife’s) who you have never ever met, but you have to and exchange pleasantries. So last week I was pretty unexcited at the prospect of meeting one such relative. But since my mom in law doesn’t normally ask me to come and meet, I thought of going nevertheless.

He was Jasmine’s cousin and a veteran in the old coconut oil trade from Cochin. It was quite nice and mentally I ate some humble pie. I judged before I met and if I don’t meet then how would I learn from others. There were a few things that he said that hit me. One of it was when he explained why the middle men in Cochin in the coconut oil business completely died. It seems Jasmine’s grand dad from her mother’s side was a kingpin of sorts in the business. The business died when Marico professionalized and bought directly from the manufacturers. The middle man was bound to die a natural death. He said that three things contributed to the death of the middle man. They were road, mobile telephony and banking. Bang on. These three improvements surely have contributed a large amount to the productivity gains and of course productivity can’t be enhanced without squeezing the middle man.

 14 years ago I worked as a sales guy in rural Guajarati. The mobile telecom boom hadn’t happened and I had to call up the Area sales manager in the evening at his home to get through to him. There was no contact possible when I was on the road and my ASM’s would have no clue what I was up to. I also used it to my advantage in those days by disappearing and fudging reports. I learnt later the power of diligently working and not bunking office. But at the time, I was shuttling between Gujarat and Mumbai, trying to squeeze every second I got by coming home. I wouldn’t recommend slacking off to anyone. But the point is that mobiles would have greatly enhanced our productivity. We would be in touch a lot more with each other in the sales system. I for one would not have gone missing. Though I did not see this one coming, it surely

Roads for sure would help. Rural Gujarat meant a lot of travelling. It was evident that road network needed improvement. I travelled all across the place to encounter bad roads. I travelled in buss, three wheelers, trucks, matadors, scooters and what not. It definitely screwed up my back completely. The lack of a road network would mean that we would not be able to transport goods cheap and fast across the country. Markets would remain inaccessible and the transfer of goods based on price movements would be severely curtailed. Roads are great and having roads is a greater leveler than what I had imagined.

Banking. I had got this one right. I remember my first cheque quite clearly. It was a non MICR cheque. In other words, Ahmedabad did not participate in MICR clearning – that is the cheques did not have the magnetic ink at the bottom. This is the number that helps the RBI in clearing the cheques. I found it highly amusing. Gujarat had a plethora of co-operative banks in every nook and corner. When we collected cheques from the distributor we had a list of approved banks. The thing was that for cash management services we had tied up with a third party provider. We used to have blank cheque leaves signed by the distributor at our end. We would send the stock and write the amount on the cheque and give it to the third party whose job it was to get the money. When I first heard the concept, I was quite confused. Why would you need someone to help you clear the cheque. Our deal was that I would get the money within two or three days of presenting the cheque and the third party would somehow get the clear funds from the banks in question. This is pretty stupid archaic concept. You present a cheque you should get the money, right? It seems there was a huge delay in banks clearing payments. Especially if it was a cooperative bank. Some of my distributors were the heads of the banks themselves and cheques would be held back for two weeks before being released. The third party would give us a list of banks they thought were acceptable and would accept cheques only from them. This was a system that was plagued with obvious difficulties and inefficiencies. During the 2000 dotcom boom, I knew that the banking industry would be able to add percentage points to a nation’s GDP by digitizing all their transactions and records all over India. Access to credit, access to creditworthiness and the ability to effect instant payments would be a huge booster to business and productivity. It had to work.

So banking, telecom and infrastructure were the three buzz words that removed the middle men in India. Well said ‘cousin of Jasmine’. Well said. I agree whole heartedly. Sorry Jasmine. Next time I will come without whining.