if he is in your hearts, sure he is there

Jispa has been getting stuff from Santa for some time now. She is at an interesting age. While last year she enthusiastically believed the Santa, this year she is a bit more… uh… circumspect, I guess. I asked her if she believe in him and she said I don’t know. She thinks it’s us putting the presents, but she just doesn’t know whom to believe. I am not telling her for sure. All I told her is that, did you get your present? Yeah, then who cares whether he exits or not.
This time around we went out of station for the holidays. Santa visited her there (at girnar). She had left a note for him on her white board at home and also left milk and muesli for his reindeer (our prodding for sure). This time when she came back she quite surprised to see the Santa leave a note for her on the whiteboard, though she has a niggling doubt if I wrote it. Now why on earth would I be writing notes for her? Come on, tell me… that’s not even close to my handwriting. Well ok, it’s a little like it, but hell everone crosses the t’s and dots the i’s.

Recoil Reconcile?

I read on the bus today. The following seat bench is reserved for ‘the old, the physically handicapped and women’. I don’t know women can tolerate this. When they come into office they expect to be treated on par, to be paid equally and to grow equally. I hope to understand the feminist movement, but to then see good strong able women sitting down and classified along with the old and the infirm I wonder. Why would self respecting women accept this? Good educated women must protest, must not seat themselves here and must not expect special favours. Crush hour trains having special compartments, dedicated women trains is probably good, but to classified thus is blow to the feminist movement as I see it.

A small note on Clavin and Hobbes for Jispa when she grows up - Calvin is named for a sixteenth-century theologian John Calvin who believed in predestination; while Hobbes is named after Thomas Hobbes, a seventeenth-century philosopher with a dim view of human nature. Research it up. Its good fun. Do they fit or are they the opposite or it just doesn’t matter and is one of Bill Watterson’s pranks on you.

One of the reasons Jispa loves it is the faces Calvin makes. We should train her thus:-

train tickets, anyone?

Yesterday there were scores of ticket checkers at VT station in the morning and then again in the evening. As I was standing on the platform waiting for the train I could see a large number of guys being hauled into TC’s cabin on the first platform. Chatting up with one of the TC’s I learnt quite a bit. Here are some insights into a TC’s life.
They have targets per month of collecting fines. They have to collect at least Rs. 50,000 per month as fines. That translates to at least 8 people a day. Hmmm. Interesting. The concept of a target is definitely good but it also shows the confidence of the railway authorities in the honesty of the Indian Public. They obviously believe that a TC would definitely get that amount. This leads a ticket checker to get all sorts of people. He says that there are guys who make honest mistakes and enter through the ticket holders gate and then proceed towards buying the ticket. That is also a finable offense and people get caught. He also realizes that this is probably wrong but, what to do. Rules are rules and they apply equally.
He said that this is a drive that could be on for a couple of days. Drives like these help in increasing ticket sales. The mere presence of a man in uniform will drive the person to the ticket counter. According to him the best deterrence is a couple of TC’s in uniform at the dates. That’s enough. Also when there are so many TC’s together the fine is generally paid faster. Otherwise the argument / pleading of the traveler go on and on.
Another thing was that they get more people traveling ticketless in mornings and evenings than in the middle of the day. His reason was that people are in a hurry and tend to skip the long lines at the ticket counter during rush hour and take a risk. Interesting one that. It means that the people are generally not dishonest but there is a barrier to honesty in the system. Man is honest to a point. Beyond which he is tempted to cross. The risk existed before he saw the long line at the ticket counter itself, yet he went towards it, saw it, saw his watch and then decided to take the plunge. The solution is not more TC’s but more ticket counter open at peak hours. Is a ticket checker more of value checking tickets at rush hour is he of more of value manning one more ticket counter. I think an idea on dispensing tickets faster might have greater ROI than more ticket checkers. What say?
Here is another interesting tidbit. When they catch people traveling without tickets they take them to the cabin for the fine collecting and other formalities. To ensure that these guys don’t give the slip, the TC puts his hand on the shoulder and escorts him there. This any Mumbai train traveler will tell you are a common sight. The TC was saying that such an act is very insulting for the traveler. He does not want to be seen being escorted by the TC such. What if his friends see him? He typically pleads with the TC to release the shoulder, promising that he will come along. The TC also has no option. “They run away all the time. I have to put the hand on the shoulder. That stops him. If he was so honest as to walk properly he should have been honest enough to buy the ticket in the first place. If he is dishonest with the ticket, why should I trust him not to run now?” Good counter point.
Indian railways take pride in saying that they somehow against the odds take millions of people from one corner to another against all the odds. Sure I love these engineers who quietly keep the trains running, efficiently. But one thing we miss is human design. How do we have deep understanding of the average traveler so that we make small changes and design stations so that travelers feel the clean neat well designed stations and behave well. The broken windows theory comes to mind. I think its there is some of my earlier blogs. You could look it up on Google as well. A little bit of common sense thinking a la Paco Underhill (brilliant book ‘why we buy’) might be a good idea.

read on

Jispa reads a lot and everything she can lay her hands on. Augurs well for the future but I am not day dreaming yet. Not just yet. Not having a TV is a big and important role in this. Jispa is most at home in any book shop or any book fair. As long she gets her books and a place to sit. Here is a case in point. She is at home at the strand book fair.
When we went to Bharatpur this time around, I got down at Baroda station and picked up a few books for her. She enjoyed them. I didn’t know how much she could read but I was pleasantly surprised. She is right now reading Calvin and Hobbs. I don’t believe it. She loves the looks on Calvin’s face and his antics I guess, but might not understand the subtle sub texts. But I take some false pride in knowing that Jispa will be amongst the few in her class to be reading Clavin (perhaps only) especially since Calvin’s writer made sure that there is no merchandising spin off’s and no TV cartoon shows. How will the other kids know of him? Also, me thinks that Calvin would not be the ideal role model for Jispa... right?

The recession is looming well and strongly over us and none of us are safe. While we do try to economize and be smart about what we spend, books have some how been spared the cut in my family. I am not buying books as I have too many as a backlog. I don’t like collecting books as show pieces, I like to read them. And if there is a backlog, no more new books. Also it works as an incentive to read faster, harder.

on the shoulders of giants

We had an event on Tuesday. I had the priviledge of being the top dog at the event. So in other words I got the stupid job of bring the MC. I know I can do it, but normally I am too bored to do it. This time I had no such luck and was given the job. It went off pretty well. Two speakers stood out. Nandan Nilekani and Anil Kumble. I guess I am always a sucker for people talking about their experience as opposed to bookish management theories.
While I was too much in awe of Nandan to really ask him too much; and he was also surrounded all the time, with too many senior people. What really impresses me is the fact that Nandan being a business leader still is an academic in his approach and so different from other corporates. Most corporates just love to fart and hide behind their power point presentations. Nandan is precise and clear in his thought process.
Anil Kumble was also a revelation. He was outstanding as well. I got my two fundas clarified from him. First one – What the hell is a flipper. That’s the ball that got him wickets by the bagful. He explained the same to me. The other question was more serious (or was it the other way around). I had heard of this theory through two different sources. John Buchanan – the Australian team coach had said – you dont need to motivate someone to play in the Australian team. The fact that you are in the team and playing for Australia is motivation enough. The other time I read it is when Jim Collins wrote in his seminal book (I forget which one) that you shouldn’t need to motivate employees. You need employees who are self motivated. The role of the leader is to remove demotivating factors. I had liked this and believed in it. Give the employees an honest, open, fun and fair atmosphere and you are on. I don’t like motivating people or people who sit and sulk all the time waiting for external motivation. Itna time kisse ke pass nahin hai. I posed this to Anil. His response was that people are different. Motivation is not so much a problem but what the routine could get boring after a point in time. He said that if he came in everyday and was expected to do the same thing, bowl over after over and practice the same way, then it could get boring even for the athlete. He said in the tenure of John Wright, John brought in a lot of changes in way they practiced and brought in innovation and change. – that’s an interesting thought and with a bit of introspection I found it to be true. Sure employees need to be self motivated but it’s the job of the manager to ensure that it’s not boring over a period of time. Good point. Thanks Anil. I appreciate the thought. On another note he was gracious enough to ask for feedback, which I emailed to him and then he was even more gracious enough to reply back, thanking and accepting it. I am super impressed. Celebs are too irritating normally. Here is a level headed guy. It’s no wonder he was perhaps India’s best bowler.

My anniversary was on Monday. It was our tenth anniversary. Just a day before the most important event of the year, I was a bit busy and preoccupied. But I did manage to do something before. I gifted my wife a Swiss knife with her name engraved on one of the blades. That was a perfect anniversary gift!

hey bhagwan

Its been a long time. We took a family vacation in the middle. Went to palitana, gir and bharatpur. Palitana is a Jain super temple. It sure is a nice place. You stay at the bottom of the hill and then climb up three odd thousand steps in the morning. Its quite cool in the winter and definitely climbable. The base is taleti and used to be quite a sweet place 20 years ago when I first went. Now it’s a painfully polluted place thanks to the rickshaw’s adulterating fuel with kerosene. It’s unwalkable and unbreathable. And you have every ass building a huge temple. Any one who’s been to palitana will tell you that the last thing it needs is another temple. But they sure are being built as ugly phalluses all over the pace. They are built to themselves and not to god. God happen to be an unwilling accomplice. Do I hear of schools / hospitals etc being built there? Not me. We keep building temples. The Dharamshala is built – very good, but what about the old ones that need maintenance?

We leave it all behind on top. Feel a vibe that very nice. Jispa went into the temple and saw Jasmine entering the temple without the customary three salutes. Jispa then tells me that mummy will get paap , no? hmmm. No kid. There isn’t anything like paap and puniya. Isn’t god your friend? Will he be mean to you just because you did not do something as inane like bowing down? Say hi. Be a nice person to all around, show care. That’s all there is to life. Screw these rituals.
Net result – a few days later she tells me that she doesn’t believe in God. One more conversation – why not? Who made all these trees, birds, lives etc. there is someone there doing something, making something. Some force, right? Hehehe. She was a bit confused. But atleast she got over the paap shit that was banging her head.
She is free to have her own beliefs, her own view, her own mind. As long as she has something in her head I am ok. The most important thing is to have a view that is open, informed and pluralistic. Baki sab bakwas.