worth its while

In life a public service post is extremely critical for a whole rounded experience. A not for profit, free charitable public service post. That is the toughest thing to do.

My friend and I got involved with the swimming department at the gymkhana a little over a couple of years ago. The pain is immense. If I thought that the idiots at eth office were a bit, these guys at the gymkhana are to be seen to be believed. Everyone and his grand dad would have an opinion and most of the time they are not controlled or driven by facts. Most of these guys come from business backgrounds and used to running their businesses in their own way. Controls, processes and scale is something alien to them. Most of them haven’t run retail customer centric business and have no clue on anything. These guys then get elected to various posts and then all hell breaks loose.

They don’t understand service, the ability to keep your audience first and they definitely are alien to marketing concepts. All the bums are a legacy of the Nehruvian era where the man who controls the resources is hell bent on preserving his control over them and believes in the scarcity of resources. Anything is looked upon as a privilege that is given to the members. Hence they will put barricades everywhere. They will first put in rules that don’t allow stuff to happen. They will never bother about the demand side of the equation. Creating a  demand is alien to them. In fact in many ways it is an anathema. They are those people who have bought membership cheap and then want to extract the maximum benefits exclusively for themselves. They like their empty pools, empty courts an dempty spaces. Buzz? … that is an alien concept to them. Attracting youngsters to the club? OMG that is the greatest sin on this world. Guests – let’s stop the members from getting them. Let’s charge higher! What will you give for that in return… oops that’s another bad question! The next thing we know – they ban shorts in the restaurant… hell knows why! I got thrown out of the restaurant. They tightened the rules about guests along with raising the fees… and boom – now the restaurant is empty. Now sit and enjoy eating in a ghost town. The quality of food will suffer, the service will suffer and the menu will slowly shrink. Who will bother about that.

They started redesigning the restaurant.. and no one is bothered about redesigning the menu. So whats the experience going to be? What is the theme of the place? What is the average serving size and the number of people per table that we are talking? Is there going to be a peak and a non peak time… how are we going to maximize revenues and have bar nights with live music or match screenings. Is the place designed for that? Nothing. If we have larger tables should we also have a few larger portion plates? Should we have enough starters and do we have enough on follow-throughs. Are we using light to generally zone out the place? Wow… I told them all this and they didn’t have a clue.

Then on pricing… they wanted to increase the pricing for using the general facilities. The club has a reverse problem. we have a large corpus that’s sitting and doing nothing. Just… a large corpus. So we DON’T need the money. And in any case, from all the monies collected to run the place on a daily use basis doesn’t pay for the maintainence. This comes from the interest on the corpus. So your biggest revenue is not this stupid yearly fees but new members who have to be suckered into coming in and joining. In fact you need more BUZZ in the gymkhana. More use of pool, more use of restaurant, more use of bar and then more use of all the sports. You must have training programs that attract the bets talent that attract the best money from people who want access to this talent for their kids and themselves. So you problem is different. In fact I was arguing that reduce the fees, reduce it drastically so that more and more people are tempted to pay off and believe that they will use it. and get people to use it… You need a problem of plenty and not scarcity. And this is the only option. If you believe that you should build walls around your scarce resources then these resources will only deteriorate and will eventually die. You lose in the long run.

But alas.. I am tired of these jack idiots. But I also learnt that this is the Indian Democratic system. Nothing moves. There is a log jam everywhere. And there is merit in it. I mean, I am the secretary of the pool but I report into the Chairman who reports into the general Secretary who really has no powers over the swimming pool directly but can stop us from doing a lot, who reports into the managing Committee which consists of all the chairmen, which in turn reports into the trustees who really don’t really do anything. So who is in charge… really… no one. So it does take a lot to move the system and precedence is king. So if you have done something in the past then its ok. Doing new or changing it is a problem. That’s why in legal and democratic systems past precedence is a great thing. This reduces the new thing you can do but also stops all the shit that can possibly create havoc. Its difficult (not impossible) to create dictators, its difficult to have idiots blowing up money, and every risk is answerable to almost anyone who asks a question. But I have also learnt to game the system… you can keep asking questions and as long as I am replying them and following due course, you cant do jack. And there is no limit to the number of replies I can give to the number of question you ask. And to add -  I can keep whining on in the replies and it can go on forever. Plus there is no real time frame in which we have to reply. In fact there is no real compulsion in which I have to reply. I can always defer and defer and just let matters sleep.

But at the end, it’s been frustrating and enriching. I know exactly why the system is designed so and I know how it works and its loopholes. And I leant to deal with more nitwits! And not lose cool…Worth its while :)

man... statesman!

Lee Kuan Yew. The great statesman and the father of Singapore passed away yesterday. Singapore was the second country that I went abroad as an independent adult. It was a part of an offsite that we were going to. I was just inducted in the international division of the firm and there was an offsite planned in Singapore. I thought that was so cool. And I remember the day when the secretary just asked me for my passport. I heard it from her that we were going to Singapore. I think it was for two or three days. I promptly bought the Lonely Planet and read all I could about the city. I asked around as well… and yes… you are Indian so you will have to stop at the mecca of Singapore – the Mustafa shopping centre. And to cater to tourists who enjoy the city during the day – the dam store stays open 24 hours!. Wow that is super cool.

From the first experience that I received while landing – at the Changi airport – I was dazzled by the city. Clean, orderly, and everything works to the clock. People walk on the amazing pavements, travel by the metro or the MRT as they call it. The busses are air conditioned and the malls are amazing and the people and service is great. I remember one instance where at the crossing, I was letting the car by but the car stopped and allowed me to cross first. It was absolutely a city in order. And then in the free time I went around the city. We were staying at the Sentosa island which itself had tons of fun things to do. The first thing I did was see the aquarium and the first thing at the aquarium – the touching tank! OMG. In India we are used to seeing barricades that stop us from going anywhere near the exhibits or animals or anything. But here we are free to  - of all things touch the fish. These were the Ray fish that we were experiencing. Then I roamed around the city and saw tons of things. I was a crazy wide eyes tourist with a mission to soak in as much of the city as possible. Mind boggling.

As an adult my first international visit was Bangkok and then this. This was my first experience of what a modern city feels like. I remember walking along their main road which was Orchard Street and not feeling any pollution at all. I swore to take my family along the next time. And sure enough, with the next bonus I was in Singapore again with Jasmine and Jispa. What a city! Organized and orderly and great living standards. How this happen? Who made it happen? Is this really true? The amazing Bird Park, the zoo, the island, the beach, the airport. How they make it happen? That’s when a friend of mine told me about the Man himself – Lee Kuan Yew. I read about him and then chanced upon his two books. One is about the way at 35… only 35… he led his city country to merge with Malaysia to only cede within a short time due to race issues. This book is ‘My Singapore Story’. It’s a bit boring but you get a sense of the resolve of the guy. The next book is an absolute mind bender. “from third world to first”. This book talks about the various issues he faced and the various challenges he resolved while he transformed his island country. My god. That man at 35 had an amazing vision. He resolved race conflicts, understood Singapore’s geo strategic positioning and built a modern efficient city. He ruling with a  strong arm but with a benevolence of a father, an incorruptible man of the highest integrity… he transformed Singapore in the magical city that we see it today. And he started at 35.

What an inspiration he is to all. The ability to fight off opposition, impose a fair just society and build the highest living standards for all. He talks about how at the start, Indians tried giving him a planner to help him and how he quickly realized how useless it was. He use of corporal punishment and banning of chewing gum was felt as suppressive to the world but you need to just look at the pavements of London to understand the impact. Every pavement of main street London has black spots that bear testimony to the ugliness of spat out chewing gum! Banning Chewing gum is good! though the real reason he banned it was the MRT. It would jam the doors.

The tourist magnets that are available for sale mock Singapore’s fine culture by calling it a Singapore -  a Fine City. Fines for smoking in public, spitting, not flushing etc etc…

But you can’t take away anything from this great guy. Lee Kuan Yew. Amongst those that lived while I was alive – to me he ranks up there with Nelson Mandela. I don’t think that for their people they were any less than great founding fathers! I salute you guys! You guys were awesome and to rephrase the words of great in memory of another great – generations to come will scarcely believe that a man such as this walked in flesh and blood on this earth!

We will soon deride them as our memories fall short as we do for Gandhi and Nehru. But what leaders of men these were. I need to someday think about what’s common in all of these? Possibly Lincoln as well. That makes me think. Time to read up on George Washigton!

random musings of a disturbed mind

This is the first time in a long time that I don’t really want to write anything and I am really forcing myself to pen down my thoughts. I find myself very very shallow. All my thoughts seem to be shallow. There seems to be little meaning in what I am writing.

I think it’s just a question of getting into the mindset and writing. Writing has helped me think, has helped me learn and has helped me clear my head. Why on earth can’t I write then. Why should I give up. Jispa got her report card a couple of days ago. I told her that I want her to focus on only two things. Math tables and writing essays. She needs to write essays. Essays help you think, help youw rite, help you weave a story, force you to think, force you to be creative. It helps yes it does. You can talk for hours on end but if you don’t write you are nothing.

I must teach myself exactly what I taught Jispa. Right now work is also pretty much uninspiring. I remember in the 2008 financial crisis, I had virtually no work. I used the time every day to read and think. I think it was 2009 when I wrote a blog for every single day at work. First thing write and then read… read read till lunch and then work some little and go home. I spent so much time thinking and reading that it helped me for years to come. Right now the mindset is missing. Am I growing old? Am I losing the edge that I have or should I say had? Of course my ego won’t allow me to admit that same or even I think not allow me to deteriorate that much,. all I need is a little nudge knowing that I am probably not as good as someone else in one specific aspect and then… boom… I will go for the kill. But now I am not even being challenged as much I think I need to be. But then as you grow older you realize that challenge comes with its own share of issues. No challenge comes without its fair share of risk. And the older you get risk changes in meaning. When you are younger the biggest risk is that of being embarrassed. You are insecure and you are always wondering what is it that will make you feel funny. But as you grow older, at least as grew older, I changed a fair deal. Now embarrassment doesn’t really bother you. I know how to deal with it, how to have a sleight of hand, how to laugh at yourself, live with it, pick up and move on!

That’s amongst the best learning I have had. Relax, deal with the barbs being thrown at you. Swing it, move it, duck and laugh. Also important is that fact that you realize that moods are transient. They flip, they change, they swing. You learn to deal with them and you learn to manage them and you learn to just let them be without thinking too much about them. Jispa is now 13… almost. She is a big girl. This time we went on a vacation to Diu and Gir, she was an adult on her own. She knew what she wanted to do, and she knows how to talk and how to get by. She is in a dam cute phase right now. She is a child, a lovely child and she is also a young adult. She feels bad, she doesn’t like being told and she doesn’t like ‘taplis’. She gives it back. She also needs to realize that she has moods and swings and she will also learn that her mommy and daddy have these moods. Yesterday night she got a scolding form me but when she went to sleep, I went and made her smile. She is quite an adult but I shudder to think that one day she wouldn’t smile that easily back at me. She will get angry and genuinely so and then not want to talk to me for a few days, a few months… a few years as well. God knows who will have how much ego at that point… Hope it doesn’t happen. Hope we remain adults.