man... statesman!

Lee Kuan Yew. The great statesman and the father of Singapore passed away yesterday. Singapore was the second country that I went abroad as an independent adult. It was a part of an offsite that we were going to. I was just inducted in the international division of the firm and there was an offsite planned in Singapore. I thought that was so cool. And I remember the day when the secretary just asked me for my passport. I heard it from her that we were going to Singapore. I think it was for two or three days. I promptly bought the Lonely Planet and read all I could about the city. I asked around as well… and yes… you are Indian so you will have to stop at the mecca of Singapore – the Mustafa shopping centre. And to cater to tourists who enjoy the city during the day – the dam store stays open 24 hours!. Wow that is super cool.

From the first experience that I received while landing – at the Changi airport – I was dazzled by the city. Clean, orderly, and everything works to the clock. People walk on the amazing pavements, travel by the metro or the MRT as they call it. The busses are air conditioned and the malls are amazing and the people and service is great. I remember one instance where at the crossing, I was letting the car by but the car stopped and allowed me to cross first. It was absolutely a city in order. And then in the free time I went around the city. We were staying at the Sentosa island which itself had tons of fun things to do. The first thing I did was see the aquarium and the first thing at the aquarium – the touching tank! OMG. In India we are used to seeing barricades that stop us from going anywhere near the exhibits or animals or anything. But here we are free to  - of all things touch the fish. These were the Ray fish that we were experiencing. Then I roamed around the city and saw tons of things. I was a crazy wide eyes tourist with a mission to soak in as much of the city as possible. Mind boggling.

As an adult my first international visit was Bangkok and then this. This was my first experience of what a modern city feels like. I remember walking along their main road which was Orchard Street and not feeling any pollution at all. I swore to take my family along the next time. And sure enough, with the next bonus I was in Singapore again with Jasmine and Jispa. What a city! Organized and orderly and great living standards. How this happen? Who made it happen? Is this really true? The amazing Bird Park, the zoo, the island, the beach, the airport. How they make it happen? That’s when a friend of mine told me about the Man himself – Lee Kuan Yew. I read about him and then chanced upon his two books. One is about the way at 35… only 35… he led his city country to merge with Malaysia to only cede within a short time due to race issues. This book is ‘My Singapore Story’. It’s a bit boring but you get a sense of the resolve of the guy. The next book is an absolute mind bender. “from third world to first”. This book talks about the various issues he faced and the various challenges he resolved while he transformed his island country. My god. That man at 35 had an amazing vision. He resolved race conflicts, understood Singapore’s geo strategic positioning and built a modern efficient city. He ruling with a  strong arm but with a benevolence of a father, an incorruptible man of the highest integrity… he transformed Singapore in the magical city that we see it today. And he started at 35.

What an inspiration he is to all. The ability to fight off opposition, impose a fair just society and build the highest living standards for all. He talks about how at the start, Indians tried giving him a planner to help him and how he quickly realized how useless it was. He use of corporal punishment and banning of chewing gum was felt as suppressive to the world but you need to just look at the pavements of London to understand the impact. Every pavement of main street London has black spots that bear testimony to the ugliness of spat out chewing gum! Banning Chewing gum is good! though the real reason he banned it was the MRT. It would jam the doors.

The tourist magnets that are available for sale mock Singapore’s fine culture by calling it a Singapore -  a Fine City. Fines for smoking in public, spitting, not flushing etc etc…

But you can’t take away anything from this great guy. Lee Kuan Yew. Amongst those that lived while I was alive – to me he ranks up there with Nelson Mandela. I don’t think that for their people they were any less than great founding fathers! I salute you guys! You guys were awesome and to rephrase the words of great in memory of another great – generations to come will scarcely believe that a man such as this walked in flesh and blood on this earth!

We will soon deride them as our memories fall short as we do for Gandhi and Nehru. But what leaders of men these were. I need to someday think about what’s common in all of these? Possibly Lincoln as well. That makes me think. Time to read up on George Washigton!

tendlya gaya

Last week we had the grand retiring of Sachin Tendulkar. Arguably amongst the greatest batsman to have played the game, I had wondered for many years what would happen to the Indian cricket team when this man retires. I explained the significance of this man to my cricket entertainment and what he meant to me.

I remember first reading about Sachin in the papers when this young school boy smashed to a world record partnership in a school match. He and Vinod Kambli plundered a hapless bowling attack and were heralded as the great potentials for international cricket. Then he got chosen to play Ranji and the Irani trophy ties where he smashed another set of runs. For us Sachin was our prodigy, our Bombay boy who we all owned a part of. We were instrumental in his success. We wanted him to play for India as soon as possible and the newspapers reflected our opinion which was taken note of by the selectors. That was our dream. He was our favorite son.

We followed him to Pakistan and I still remember the way he tore Abdul Qadir, the legendary leg spinner in the one day match and announced his arrival to one day cricket. Our family was very clear – here was the greatest champion of world cricket. He was here. I have great memories of watching cricket with my dad, spending full days watching a game of cricket on TV. India were a  bunch of high potential losers. We were too soft to play the new age of cricket. We had talent but as dad would often say – no temperament. Till we had Sachin. In ODI’s he would come in at 4down or 5 down and get a limited number of overs to play. I remember dad and me clamoring for Sachin to open the innings. And lo behold. I remember waking up early morning in a Panchgani  hotel room to see Sachin walk in and destroy the bowling attack. He used his technique to play lofted shots and forever imprinted himself on the game. And then came the era where we only had hopes on one man. We would get in watch till he got out. I remember having the greatest of stress while he was batting. On one hand you would enjoy his batting and the fact that he took the bowling to shreds but at the same time you knew he could not get out. If he did – we would have no hope left. We would lose the match, the plot and our pride. It was him that the entire hopes were pinned on. I remember my brother and me hanging our heads in disbelief as he would get out. Match is over. I remember seeing the wild frenzy of the opposite team as they did a naked dance and celebrated wildly as they got the man.  It was clear why the entire 22 men were on the field. 11 to get him and another 11 to keep him there. And the world was watching who would win – and when.

My dad was such a Tendlya fan that even when the maestro was on bowling side, he would insist that the ball be given to him while bowling. He was convinced that some magic would happen, and invariably it did. He would pick a wicket, stop the flow of runs… whatever. He would bowl legspin to a right handed batsman and switch to off spin for a leftie. He would bowl seam up and swing it both ways. What a guy. He was born to play cricket. I remember when he suddenly started sweeping. It was something he started later in his career and I remember when he first played a reverse sweep. The result was a boundary (against South Africa).

He gave us such joy, such a joy! Statisticians have commended and condemned him at varying intervals. People hated him later and called him selfish. There have been many undercurrents. I surely stopped arguing with them. Sachin was not a number to me. No number would suffice for the man. I don’t even care about his test cricket. For me it was his one day cricket. I thought that was the only thing he born to play. He was the poster boy of the generation to which I belonged to. Being two years elder to me our growing up has run parallel. I grew up with him and I feel I too have a hand in his fame, fortune and run of luck and form. Being a Mumbaikar Sachin is my brother, my loved one – who taught the world that you can be technically correct and yet score fast and be a joy to watch, that you can be calm and yet very aggressive, that you can contribute by your enthusiasm and your verve. Even though you might never be a gifted fielder but you try hard at what comes your way and yes – your throw will always be hard. No soft throws.

My captain always taught me – look at Tendulkar play. He hits the ball and does not eye ball the bowler. He simply looks down and almost apologetically taps the pitch. It’s like he is saying ‘sorry, shot lag gaya. Ball aisa tha, shot toh lag gaya’. No chest thumping, no blood letting, but mind you – he wanted to win as badly as anyone else.

The other thing I learnt from him is that if you are a great payer – the same qualities will make you a bad captain. On his retirement people opened up and admitted that as a captain he would expect the same from others. For someone who is a natural at things, its impossible to explain or motivate someone to do something. The genius refuses to understand whats so tough. Lesser mortals cringe and awe at achievement.

Some things may easy to me. They were simple when I did them. And it irritates me no end when I see my team not being able to understand it. I learnt that while they can’t do the same, they can do something else that I could never.  Captainship is about patience and lifting your team to do beyond their abilities not match up to yours. Your ability is not the point here. It doesn’t count. What counts is the team. The team must work together and play above the weight. Sachin, in his failings also taught me that. You can’t be hanuman and you can’t win on your own.

Finally I am sure the stats will show that whenever we relied too much on one man – we invariably lost. For all his brilliance he never won us the world cup. We won it when he was just one of the spokes of the well-oiled machine – important but the only keystone. When the rest of the team looks at the man for inspiration and not awe – when the team is happy to have him and not solely dependent – when everyone knows their role in relation to the game and not in relation to the man – that is when magic happens.

Good bad – I have a strong personality. It weighs in on the team at many times. I have learnt to control it a fair bit, reign it in but more importantly give power to the second in line to lead. To push the boundaries of their own, in their own identity.

Sachin was a genius who held our hearts with amazing care. But that was his failing as well. He knew, we knew he could do it – that’s why most of the time he might have failed. You might be the greatest ever but it takes 11 to make a team. All 11. And you cant pull it for long. Even the best have to just do their bit… the rest pulls it alongside.

I really love him and I can’t really see the criticism of the man’s averages. Playing and playing when you can’t get out is something stats will never capture. Understanding the role of a batsman when you play is something stats can’t ever decipher. Stupid people.

You don’t mess with Tendulkar you miss with my memories, my hope, my life.

This may be an automated marketing gimmick from BCCI but to me and his family - I think this is the best i have seen. it means a lot for some stupid emotional reason. Thanks dude.

clarity in a cafe :)

All you need to do is smile.

On Sunday we were at the Café coffee day opposite Don Bosco high School at Matunga. This place somehow has been a favorite of mine. Every time we get good guys for service attached here. Around eight years back, this was a favorite haunt for Jasmine, V-inu and me. Many evenings were spent here. I would come in from office and we would all catch a coffee there. Whenever there was a bit of stress at home with mom and all that… a coffee to soothe the nerves was a welcome break at this café. Jispa too played  a lot here. Whenever Dinesh who was in Paraguay at the time came into India, we would again spend evenings at this café. There was a certain warmth with the café.

Over some time, the café décor seemed a bit dated and AC would not work as well and the chairs would be a little wobbly and we too moved to Wadala. This café moved out of our sight and mind. Recently they redid the café. The essential layout remained the same but the décor looked new and fresh. The AC was new and the furniture no longer wobbled. We made it back to the café.

These days I have been noticing a lovely trend. Girls from middle /low income households working at stores and cafes in Mumbai. They are pretty sweet, know a bit of English to get around and are eager to smile. They are not the sales girls of yester years that came with an attitude and looked at every male guy who smiled as a guy wanting to pass a line. In variably these new girls are dressed smartly in work uniforms which are pants. I remember reading somewhere  or was it my teacher telling me that one of the big developments after the world wars was that women worked shoulder to shoulder with the men in factories producing stuff for the war while their men went out in the battle field and fought it. One of the things that they learnt to do is wear work pants. This helped them work, and the stupid skirts no longer restricted movement. It far easier to wear pants that skirts when you have to work. I think this is a major development as far as women empowerment goes. Now they don’t have to look girly or even behave like one. They stand next in line to the guys and can do whatever the guys does, even possibly better. From the dressing there is no way to know who is weaker or incapable of working hard. Pants bring men and women together in many ways.  Jasmine could never wear pants while growing up. Her dad was far too conservative for that. But after engagement she wore what she wanted to and now – she doesn’t have a single skirt in her wardrobe. Every day wear for her is track pants. They are easy and efficient.

I am seeing kids (girls) across India now wearing pants. Their parents are allowing them to do so and slowly they will grow up wearing them. In college today no girl comes to college ever in a skirt. Even mini skirts are rare – they rather wear shorts. To me it shows that these kids are growing up to believe that they are capable of doing a lot, irrespective of their gender. This is the generation that will lift the nation’s income and attitude. These girls will grow up and kick their husbands. They will play a greater role in shaping their child’s independent thinking.

I have also realized that they are open to conversation. They smile back and …. A big one… if casually, they give great service or something and if I pat their shoulder, they don’t shudder. It’s ok.

Coming back, this CCD has a good bunch of staff. Smiley and cute. These girls tend to be shorter than the average, possibly alluding to the situation that they possibly did not get enough nutrition in their growing up years. There has been a lot of research that the girl child gets lesser nutrition than the male and hence their height over the long run gets affected. It just takes two generations to sort this right with adequate nutrition.

So these cute tiny girls smile a lot when I give them the order. And I have a habit of constantly thanking the staff. I think I started this after Jispa was born and after I got comfortable with myself. Possibly after dealing with five stars or something. I don’t know. I can talk to any one right from the five star lobby manager to the usher at the cinema. Talk sweetly and thank them for their service. Then the next thing I do is call them by their name. They have a name tag – it must be used, right? So I gave one cute lady the order and thanked her and then when the order came to the table by another lady I thanked her as well. I have precise instructions many times. I want the coffee a little hot, I want an extra glass, one sugar sachet is enough etc. I must said thank you one time too many. And the lovely cute lady smield back and said “sir, aap itna thank you kyun bolte ho” (why do you thank me so many times?). “well if you keep giving me good service I will continue to thank you”. I always like to thank people for working. It’s a tough job and at the least – they should get a nice smiley customer who thanks them for their work done.

Lovely service must be rewarded by simple praise. And repeat business. So we went there again on Sunday. This time there was a lot of rush happening. There was an interschool chess tournament at Don Bosco and kids and parents were thronging to the CCD. They were overwhelmed. The lady at the cash counter recognized me and smiled. I asked her hows it going. She told me that today was huge day for them. They are doing record business and the crowd is great. She has been working whole day. They even got staff to come in from other stores to cope with the rush. I could see that they were in huge trouble. Orders were getting wrong, especially when clients wanted some customization. Orders were taking time and the customers being affected by the heat outside weren’t exactly forgiving. Luckily I got a seat that gave me ringside action to the stress they were in. Tempers and irritations were obvious inside the team. This team doesn’t normally work together and they were put in to work in a hostile and demanding environment. The manager was trying to work as hard as possible. But there was an issue…

That’s the problem with India. The pressure on growth drives corporates to expand and open as much as possible. What goes wrong is in the training of the people. These cute ladies weren’t smiling as much as they should have. The first response to an aggrieved customer was not a disarming smile or a body language that said – yes I am listening. It was .. no but this is what you asked for.  For a service joint, food is only a small fraction of the cost. McDonalds understand this very well and has a lovely policy here. They just take the stuff back and give you new stuff. Burger is cold – ok, thank you sir, dump it goes and here – take this new one. Once in a delhi Mac, I spilled all the cola while taking it to the table, NO Problem sir. We will clean it and voila – new coke was on my table.

As I saw them, I thought to myself… the only thing that is important here is that the manager should smile. The captain must smile in such situations. I always try and keep my spirits high when a match is going against me. SMILE. Don’t shout and don’t scream. SMILE. Then I realized that this simple learning is what I seem to have missed recently in office. I was losing my cool a bit too often for my comfort. Smile, Shit happens. At one time I used to be the cool dude who smiled when you did shit. My smiling when shit happened was enough for guys to feel like shit. Smile. I explained the situation to my daughter. See what’s happening. Look at the stress, see how they are behaving with each other. The only thing is for the captain to smile. At least he will improve the atmosphere inside the pantry at the CCD outlet. This will start a virtuous cycle. His staff will smile, his staff will smile with each other and then at the customer. Things will move smoother. Smile.

A simple learning that I have had all along but forgotten in the middle. Smile. I do it on the cricket field all the time. Smile. We lost the match we should have won. Smile. The guy just thrashed my bowler for the biggest six on the ground – Smile. Be aggressive, go for the jugular, but smile. The memory of the South African captain Hansie Cronje is etched in my memory. He normally has a dull dour image on the cricket field, he rarely smiled. But once in one match when the normally reticent Rahul Dravid was tearing his bowlers apart in a rain truncated match, the Proteas seemed to be losing the plot.  My memory of him smiling as broadly as possibly that day, is something I will never forget. Possibly I have that memory of the cricket field and possibly I don’t have any similar memory of office. But I have to try and do that. Smile. It’s different from Don’t worry be happy. Worry , stress out, anything, but smile. You will learn to cope better and your team might cope better. If there is shit in your head, don’t spill it in the open. Smile.

lead by not

Brrrr. The water is cold and it’s given me a brain freeze. I have no clue why I like to torture myself. I restarted swimming after a longish break. I thought I missed the cold winter by bunking swimming in December. Jispa’s vacations are a great excuse to sleep late, wake up late and bunk swimming. But by the time its over I am itching to get back into routine. One breakfast before going and one after swimming, in office. The more I eat the leaner I get. It’s quite a weird thing. Swimming barely ten minutes in the morning has amazing health benefits. Restarting today after a long time was tough but when you get in the pool you have no option but to continue swimming. It will take me a week or so to get back to rhythm. While I swim I sorely miss not having learnt any sport professionally. None.
Its one thing that we keep giving Jispa. A chance to learn as much as possible, professionally. It different from giving a chance to play. A lot of kids get a lot of chances to play a lot of sports, but I have learnt the huge benefits of learning properly. Techniques must be honed from start. Her swimming is infinitely better than mine and she beats the shot out of me already. We had started her badminton till the time came where it clashed with her swimming and she had to stop it. She learns guitar as well. And her school teaches her taekwondo. After all that she still wishes to learn more. Squash in the gymkhana has a long wait list, so we just entered her name for the training a year or so ago. Last week, she got a call for the Saturday Sunday class that was newly set up for beginners. Great. Jasmine asked me about it with a clear disclaimer that I was responsible for this one. She was not going to be the one ferrying Jispa on Saturday or Sunday. I was ok. I probably would use the chance to catch up on TV or possibly jog a bit on the tread mill. I am it. Its an odd 2 o clock time, but we’ll figure. Its not like we are going to be super regular on weekends. Also we figure if she picks it decent enough, squash is a game I could play with her afterwards as well. So there, one more class that’s started.
Sometimes we wonder what on earth is going one. Aren’t these too many classes? Too much for a little thing? I don’t know really. Jasmine’s thinking is simple; while she is still in the second grade and she has time, go for it... afterwards, there would be far too many pressures on her thanks to school and studies to really have multiple interests. For me, I don’t know. I have a simple metric. Is she enjoying it? Does she want o do it or does she complain about it. We don’t push her into being a super woman. We keep asking her and she keeps saying yes. Till that is happening all seems well. and it’s just a bit of sport. She is not competing professionally in these. Also the big thing that other people don’t realise is that, Jispa doesn’t have a TV. That’s the big one. Also her dad and mom don’t have a TV as well. So all that time that a family spends watching TV is being spent playing. And instead of playing outside, she is learning sports. What’s wrong with that?
Yesterday while she was at squash, I put on my trained blank look. I don’t smile at her or laugh at her antics or teach her anything while she is at the court. Sometimes when she does something she looks at us. Jasmine was smiling. I told Jasmine not to smile back. Just be blank. Sport is played inside the mind, internal. You have to have your game from inside and not play it for anyone else. Just focus on the ball and your technique. While the coach was teaching her to swing the racquet, I broke the cardinal rule. Jispa looked at me and I motioned her to correct her technique. She swung and looked back again. I became more animated in my swinging. Jasmine immediately asked me what I was doing. I mumbled some excuse, scientific sounding. But then immediately I saw he distracted. I apologised. That was wrong. Just shut up. Trust the coach. He knows what he is doing. Jispa knows what the coach is telling. It’s between her and the coach. The coach is far better than me and understands how to teach kids.
I am not even trained in squash, nor am I an expert in coaching. I only know Jispa from birth but it gives me no expertise in teaching her squash. So that’s’ a valuable lesson for me. Shut up and watch.
I think when put in a position of power we love to influence it. Even if we are not equipped to. Suddenly we start talking, correcting, coaching, motivating and the worst of all... leading. This is a malaise I have and I have to deal with it. I have tried many times to control it. I have many times now succeeded but I have far too many times, failed. Miserably. In cricket I try and not lead. I try and not coach. In office also I try to give way. But you know the flip of it. So many people want people in power to lead. They want you to motivate them. Give them direction. They want you to show them LIGHT. It’s funny. I have faced more resistance to not leading than to leading, or even equal, but never less. Is it because we are as a nation a bit still immature. We still have the highest deference to authority, we are always subjugated. From school itself, do our teachers brow beat us into ‘I told you so’. Or we as leaders have inculcated it. We cut off the heads of those that stand, make life difficult for them. There is a value to toeing one line, but before we all decide to toe it, do we think enough for ourselves. Do we add value to the conversation. Do we actively listen when someone lower in rank dissents? These are questions I ask of myself as much I ask of others. It has been tough for me. But somewhere I need to keep in mind that I must lead by actively ‘NOT LEADING’. That’s the best way, the only way. Power must not be misused is understood, what is less understood, is that power must not be used at all. That is true power. You merely feel the influence of it. Deep nah?

leading to victory!

One more weekend and one more ‘training offsite’. I do tend to think that these traiing programs are highly over rated and boring. Though like any book, no matter how bad it is, it is never a complete waste. This time it was only for top management. So now we have senior shit with one person per room. So how do we up this further for the even more senior people. We have Suites for them.. Corporate India never ceases to amaze me. Cut to the activity.
The activities are always fun. Far better than the yappity yappity talking that happens in closed rooms. It is interesting to see the people trying hard to understand the games and trying to win them. They try so hard to win. One of the games we played required us to take an estimate of the score before we start the game. The other team had played it before we did and all we wanted to do was beat them. The people try and the way we stop listening is crazy. We try so hard. Competition pushes us to extremes. We stop thinking clearly and start pushing. We assume stuff that never was. We start distrusting. In another game, which required all the players to survive wasn’t actually a winning game. It was a survival game where if all survive all win. People did not understand that as well. They thought it’s an ‘us versus them’ and started by not trusting and by not sharing resources. I was in a team that was supposed to be mute and was stranded on an island surrounded by acid. The only way out was to get the acid proof tiles that the blind team had on another island. That required the lame team to direct the blind team to come to us with the tiles. So obviously the only thing we could do was wait till they come to us. Relax till then. I sat down to bide my time, relax till the tiles came. Post which I knew I had to scramble like hell. It was a bit amusing to see my team mates gesturing and clapping and tryuing to explain stuff to everyone. Getting all excited. When the tiles came I swung into action and was super fast enough to get the tiles to all the stranded players. In time to ensure all win. That’s all that there was to it. Simple stuff. no rocket science. I don’t know if the guys thought I was not a team man when I was relaxing and biding my time, when there was really nothing to be done by us. Relax and wait till the tile comes to us. Post which we run like hell.
I realised an important truth this offsite. Well it is a truth to me. The jaimitism is coined thus – winning and leadership are so over rated. We are so blinded by this thing about leading to victory that we fail to see the process. You don’t really have to win. Teaching Jispa I realised that its not about winning. It is about the process of play. Every time I try and drill it into Jispa – the Olympic credo – when a great sportsperson comes to write against your name, he writes not whether you won or lost but how you played your game. If your process is right and you have done your best, the result will be in your favour. You don’t have to win. Look at yourself, your own limitations and always use that as a pressure tool. Not winning. Sure in a competitive sport you have to out run and out perform to win. And I am not saying that one must be a wimp but if you focus your energies towards yourself and not the opposition then the game is won there itself. You fight hard, every point every game, but you aren’t really fighting him or her, you must be fighting yourself. The opposition is a useful benchmark, but it is not the end.
Similarly leadership. It is so bloody overrated. We understand it as rubbish inspiration and motivation. I think true leadership is exactly what it is not. It is listening to a lot of people. It is getting involved only at grave risk. It is by making yourself almost dispensable. Letting people do what they want to but only being the guide and using your experience to suggest. If you know it well enough then being an example always helps :).
But both of these are so tough to follow. You want to win, you want to lead. At least the kind of personality I am. Severely competitive and severely pushy. I can’t not try. And thanks to my pushing I end up being in a leadership role.
But also I realised that I have matured over the years. I come into my own with people who look upto me. In situations where more than one leader emerges I tend to be quite about the whole thing. Almost disinterested. I guess people feel that I have tuned off, but I haven’t. I only see the futility of multiple leadership. I know if I open my mouth I would be forceful and dominating. That would just upset everything a bit. It is not a battle I wish to fight at this level. And hence my silence.
It is similar when bosses refuse to listen. Too many hot heads will spoil whatever broth was being cooked.
So I try and conquer my urges to win and my urges to lead. Its not easy for me. funny nah. I get this realisation as a truth and I also do not follow it. But I am improving. Slowly slowly I am getting to see the benefits of being stable and level. The benefits of process and pain as opposed to the pain from ‘competing and leading’. I think that this has also come about thanks to me switching sports and taking up swimming. It is a meditative state of sorts. Me swimming against myself. My own technique being used by me to improve and push myself.
Or I am just getting old, hopefully wiser hehehe. .. whatever.

simple...

Sometimes it gets very difficult to write a post. The prime audience for this blog is currently 7 years old and when she does grow up to read it, it must be relevant enough for her to enjoy it without too much background research. Right now the most important thing on my mind is the IPL finals that were played out yesterday. after ten years, I wouldn’t want her to look up what exactly happened just to understand the blog. Hence I need to write what is relevant and what is easily understandable and get to the essence of my thought.
Yesterday the most interesting learning for me was the approach towards captainship of the two rival captains. Sachin Tendulkar is no doubt a champion but somehow I get the sense that he wants to lead from the front and take the onus of winning single handed. He takes great responsibility for his greatness. I almost get the feeling that he has decided to win it for the team. Dhoni on the other hand seems to trust his simple cricketing brain. He sees it as ‘no rocket science’. You do a set of processes in tune with your reading. I have seen him many times talk in a very simple, straight matter of fact tone.
I have come to believe that that is the best way to approach the game. Simple. Captaining the B team taught me this. The A team at my company is a bunch of committed guys with tons of talent trying hard to win a game. The B team is a bunch of bedraggled bunch of cricketers who are there because they like playing but aren’t good enough, old but still enthu or simply guys wanting to break into the A team. That’s when I learnt that you have to focus on the processes. Use simple thinking. Trust your players. Keep your cricket logical. Keep the motivation simple. Keep your messages simple. Understand the limitations of players. Place your game according to those limitations. And above all have fun. Too much thinking and pressure can really mar the game. Probably we were gifted not have the gift of cricket like the A team. But we had fun while playing and we learnt a bit about the game.
The many games I captained or played in the 7 a side format also gave me the same learnings. Trust your players. That’s the team you have and that’s the best you have got. Let them play to their potential. You can groom them till a point. On the ground, there is no time to improve or coach. I could only see the humour at silly shots and the fun of seeing my bad bowlers being trashed around. I would change the field and the bowlers and batsman depending on what the game would be as I could read it, but then after that there was no frustration. I will set the field and if the batsmen simply cleared the field smashing my best bowler, there is nothing I could do. I saw no point in dropping shoulders on seeing a dropped catch. These are things to be addressed in the training not on the field.
I guess leadership is just that. Trusting the process and backing your team. You don’t need o lead from the front all the time. That will result in a whole ton of frustration and unnecessary pressure. It will lead to burn out. You will cease to enjoy it if you solve all issues by using brute force. We call it the Hanuman effect, wherein you get the whole mountain for just one herb. Give clear instructions. Have clear deliverables and the then trust the team to perform. If you do your processes right then the odds are that the result will be favourable. Bearing down the necks of your team all the time is a waste of energy. And if you need to do that then you need a new team. Given simple rules and deliverables, the decision making like the action has to be decentralised.

The basic tenets of good thought are always those look and sound simple. If they are too complicated then you have every reason to be very sceptical of them.

But what on hell have I become. I can’t watch a straightforward cricketing match without dissecting it in management jargon. I guess it’s a curse. Will have to figure some way get around it. Lame excuse – this blog puts pressure on me to make an intelligent comment on anything, thus forcing….

uneasy mind easy answers

I have had a slightly disturbed state of mind. I did not really sleep too well and couldn’t really do the yoga properly in the morning. Sometimes when there are too many things on your mind, it doesn’t really work out well. I think for me I need to be in control of the situation. If I don’t have too much control over it and depend on others then the uncertainty bugs me.
One factor was that I was planning for a vacation in June. I am planning to go up north and catch some camping and rafting. I invited some really cool ex students of mine who have the travel bug. They are now not really students but good friends. There is of course the small matter of them calling me sir. But it’s developed into a healthy relationship of almost equals. Ten years of age difference when they were 18 is not the same when they are 25. I love to see them all grown up. So while planning the trip the budget seems to coming up a little higher. Especially since some of them are salaried and just about so, I was a bit unhappy with the way the budget seems higher. I wouldn’t want them to spend a bit higher just because I am a little soft and want to stay in slightly better camps. So that was one thing that got me thinking and sleeping while thinking is always a bad idea.
The second thing is that my team is under some stress. I have largely left them alone for the recent past and some issues seem to be coming up. There is a little bit of uncertainty and change involved with one person shifting to a new role outside of my team but within the company. There are other signs that foretell of a simmer within. Like the look that I got yesterday when I asked them to pack up for the day. They did not like it. Funny. It should be the other way around in normal times. Probably I might have missed a vibe or a sign or I might have been too arrogant, too sure or plain too lazy to see some signals coming. So that got me a bit disturbed. Its been playing on my mind since yesterday. And with this trip planning thing, my head is a bit muddled.
But like everything else, when its muddles you attack the issue and close it, at least mentally. So first thing I started attacking the budget issue with travel. With that out of the way I started attacking the team issue. a few chats, a little introspection etc later… it is time to go back to basics. Keep the objective right. Keep the employee interest in your mind, give them the benefit of doubt. Internally change. This can work when you have faith in the employee core. I have faith in my team. Its been painstakingly difficult to build and I am justifiably proud of them and my ability to build them. Of course having a dose of luck helped but there has been considerable effort to bring them together and happy and pushing them to perform.
So Doing what I do best. I cleaned the white board. My big whiteboard that is behind me is where I write down all the work that has to be done . it’s a simple case of KRA setting. KRA? Key result areas. One of my bosses just decided to implement this for his core team and hence even for my team. I was smiling as I have always led teams by wrtiien down KRA’s. only we did not call them that and we did not have a long drawn out process for them. We called it managing by white board. The to do’s are written down on the white board. You come for a meeting and I will only talk about the stuff written down. If it’s not written, don’t do it. Complete clarity of what is required to be done by me and you.
Hence when its time to get back to basics, I clean the whiteboard. Playing eth shiva from the trinity is sometimes critical. Time to time the board gets outdated and boring. It needs a fresh perspective and a fresh look. It can’t be done by keeping the stuff there. So call in the housekeeping. Yes only in India can you call housekeeping to wipe the board clean. I have blogged about this before. He came and did a cleaning that is in a way metaphorical and symbolic. And here you are. Clean board, clean mind.
I have taken pains to build the team and I am not going to let it go down so easily. I am still here and I am still in charge. I can’t be bogged down by this for long.
Many years ago in the MBA entrance interviews, I had tried to practice good answers to bad questions. One was name your good qualities. One word I had liked then and realise its significance now – resilience.
It’s by luck I chanced upon it. I think if you tell yourself enough about something, your minds will actually believe it and act it.

shoulders of giants - part 2

This is an old one. I was at an event in January where Anil Kumble spoke on captainship. He was India’s Captain for a short period and almost took his Bangalore team to victory in the Finals of the IPL. Here are some of the notes I took from that talk he gave. His clarity and experience are worth adapting for any leadership role I guess. What an awesome guy. What an awesome leader.

The first thing that Anil Kumble did on assuming captaincy was to create a document that gave the players a common team ethic and a common goal. Putting it on paper allowed the seriousness of the process to sink.
Some of the points addressed in that document were as below:

Training
Convert training into a team activity to ensure team bonding
Clearly state what the team and the captain expected of them in their training
Create training leaders who would lead the training on a day with clear training roles assigned

Selection
The playing 11 would always be decided one day prior to the match to enable them to be prepared
Give players a long rope and back them especially when they are down
Share the confidence with the players
Personally call the players who were not picked in the fifteen and give possible reasons for their exclusion

Strategy
Create a winning culture by taking calculated risks
Create a core group of senior players while including younger players to ensure that the next generation of leaders would be ready to take on the mantle

Roles
Communicate precise role expected of the player
Back the player in the media if the role was done effectively
Confidence coming in from the captain is important for the player

Attitude
Have intent to win, not just draw the test
No matter how the situation is, no matter how adverse or what the attitude of the opposition is, demonstrate an attitude that you are HERE TO WIN AT ALL COSTS

Goals
Clear stated goal that in 18 months we want to see ourselves as the number one test ranking team in the world

Recognition
Understand that everyone wants recognition; the top player as well as the newcomer
Each one is different and you have to manage each individual differently

Conformity
Communicate very quickly that a player needs to conform to team goals and strategies
Players pulled up in a team environment if they let the team down

Conflicts
Accept that there will be conflicts with diverse individuals in a team
In conflicts, manage the issues rather than looking at who the individuals are

Media Relations
Clear cut policy on talking to media
Strategize on what to speak to the media and accordingly follow it

Parting Thoughts
“At the end of it we are all humans and we all have our emotions. How you connect to those emotions as a leader (and) as group will be the key, and that’s where in these tough times all of us have to address and connect to that human”

leadership durc

One of the nice things that happened at the offsite that I got to learn / relearn some of the leadership principles. We were divided into 4 groups for a treasure hunt around a 4 km hike. Decently tuff hike for amateurs. I managed to weasel my way into a team that I believed had decent guys. These guys were not necessarily the fittest, but they were definitely more fun types and not so much pain types. The philosophy is simple – people do not need to be motivated, they just need to be shielded from demotivation. The team had the basic skills and fitness. So all they needed was someone NOT to push them too hard. On their own pace they reached the finish line – not only the first but also the fastest that the resort had ever seen. 1 hour 30 minutes as opposed to the previous record of 1 hour 42 minutes. I was appointed the leader at the start. I tried not to ‘lead’ too much. Just ensured the right guys were doing what they wanted to do. But more importantly I was just spending time with the last person on the group. Knowing the typical treasure hunts that resorts have, I knew that the clues won’t be too much rocket science. So the pay off will be on the whole group finishing about the hike about the same time. So I let the group move ahead and only pushed the last person by singing and pace setting. I was sure the catch up would be simpler in the down slopes at the latter part of the race. We won by a handsome margin. But also importantly I refused to push anyone too hard. It’s after all just a simple race. If people know their job, have the basic skills and have a desire to win then that’s all that’s required. Don’t push …. Just try and remove any demotivation and be with the guys slower than the group. Mind you the slower guy might be faster than the rest of the teams. And VOILA… good team. A lot of good individuals by themselves, left to themselves will present outstanding results. The aggregate has to be good, not individual brilliance. There might be a whole host of lucky breaks (black swan problem) to help us. But still, some principles improve what luck gives… After all opportunities are every where – its up to your understanding to capture them and max them.

Also another thing I love is taking lots of photographs. I don’t like taking tooo much scenery, I prefer portraits and the various moods that can be captured. Lots of guys love the photographs. But you know what irks me more – after seeing the snaps they ask me which camera I have… and they praise the camera. Oh bloody hell… just by taking Tendulkars bat you can’t hit Warne for a six. Mine is a nice camera, agreed, but it’s not the most expensive one. I love it when people love the photos. I love taking their snaps and then gifting it to them. People are so beautiful when they are normal.. and that’s the time to take their pics. Else they must be put in odd poses that they enjoy for best effects…