clarity in a cafe :)

All you need to do is smile.

On Sunday we were at the Café coffee day opposite Don Bosco high School at Matunga. This place somehow has been a favorite of mine. Every time we get good guys for service attached here. Around eight years back, this was a favorite haunt for Jasmine, V-inu and me. Many evenings were spent here. I would come in from office and we would all catch a coffee there. Whenever there was a bit of stress at home with mom and all that… a coffee to soothe the nerves was a welcome break at this café. Jispa too played  a lot here. Whenever Dinesh who was in Paraguay at the time came into India, we would again spend evenings at this café. There was a certain warmth with the café.

Over some time, the café décor seemed a bit dated and AC would not work as well and the chairs would be a little wobbly and we too moved to Wadala. This café moved out of our sight and mind. Recently they redid the café. The essential layout remained the same but the décor looked new and fresh. The AC was new and the furniture no longer wobbled. We made it back to the café.

These days I have been noticing a lovely trend. Girls from middle /low income households working at stores and cafes in Mumbai. They are pretty sweet, know a bit of English to get around and are eager to smile. They are not the sales girls of yester years that came with an attitude and looked at every male guy who smiled as a guy wanting to pass a line. In variably these new girls are dressed smartly in work uniforms which are pants. I remember reading somewhere  or was it my teacher telling me that one of the big developments after the world wars was that women worked shoulder to shoulder with the men in factories producing stuff for the war while their men went out in the battle field and fought it. One of the things that they learnt to do is wear work pants. This helped them work, and the stupid skirts no longer restricted movement. It far easier to wear pants that skirts when you have to work. I think this is a major development as far as women empowerment goes. Now they don’t have to look girly or even behave like one. They stand next in line to the guys and can do whatever the guys does, even possibly better. From the dressing there is no way to know who is weaker or incapable of working hard. Pants bring men and women together in many ways.  Jasmine could never wear pants while growing up. Her dad was far too conservative for that. But after engagement she wore what she wanted to and now – she doesn’t have a single skirt in her wardrobe. Every day wear for her is track pants. They are easy and efficient.

I am seeing kids (girls) across India now wearing pants. Their parents are allowing them to do so and slowly they will grow up wearing them. In college today no girl comes to college ever in a skirt. Even mini skirts are rare – they rather wear shorts. To me it shows that these kids are growing up to believe that they are capable of doing a lot, irrespective of their gender. This is the generation that will lift the nation’s income and attitude. These girls will grow up and kick their husbands. They will play a greater role in shaping their child’s independent thinking.

I have also realized that they are open to conversation. They smile back and …. A big one… if casually, they give great service or something and if I pat their shoulder, they don’t shudder. It’s ok.

Coming back, this CCD has a good bunch of staff. Smiley and cute. These girls tend to be shorter than the average, possibly alluding to the situation that they possibly did not get enough nutrition in their growing up years. There has been a lot of research that the girl child gets lesser nutrition than the male and hence their height over the long run gets affected. It just takes two generations to sort this right with adequate nutrition.

So these cute tiny girls smile a lot when I give them the order. And I have a habit of constantly thanking the staff. I think I started this after Jispa was born and after I got comfortable with myself. Possibly after dealing with five stars or something. I don’t know. I can talk to any one right from the five star lobby manager to the usher at the cinema. Talk sweetly and thank them for their service. Then the next thing I do is call them by their name. They have a name tag – it must be used, right? So I gave one cute lady the order and thanked her and then when the order came to the table by another lady I thanked her as well. I have precise instructions many times. I want the coffee a little hot, I want an extra glass, one sugar sachet is enough etc. I must said thank you one time too many. And the lovely cute lady smield back and said “sir, aap itna thank you kyun bolte ho” (why do you thank me so many times?). “well if you keep giving me good service I will continue to thank you”. I always like to thank people for working. It’s a tough job and at the least – they should get a nice smiley customer who thanks them for their work done.

Lovely service must be rewarded by simple praise. And repeat business. So we went there again on Sunday. This time there was a lot of rush happening. There was an interschool chess tournament at Don Bosco and kids and parents were thronging to the CCD. They were overwhelmed. The lady at the cash counter recognized me and smiled. I asked her hows it going. She told me that today was huge day for them. They are doing record business and the crowd is great. She has been working whole day. They even got staff to come in from other stores to cope with the rush. I could see that they were in huge trouble. Orders were getting wrong, especially when clients wanted some customization. Orders were taking time and the customers being affected by the heat outside weren’t exactly forgiving. Luckily I got a seat that gave me ringside action to the stress they were in. Tempers and irritations were obvious inside the team. This team doesn’t normally work together and they were put in to work in a hostile and demanding environment. The manager was trying to work as hard as possible. But there was an issue…

That’s the problem with India. The pressure on growth drives corporates to expand and open as much as possible. What goes wrong is in the training of the people. These cute ladies weren’t smiling as much as they should have. The first response to an aggrieved customer was not a disarming smile or a body language that said – yes I am listening. It was .. no but this is what you asked for.  For a service joint, food is only a small fraction of the cost. McDonalds understand this very well and has a lovely policy here. They just take the stuff back and give you new stuff. Burger is cold – ok, thank you sir, dump it goes and here – take this new one. Once in a delhi Mac, I spilled all the cola while taking it to the table, NO Problem sir. We will clean it and voila – new coke was on my table.

As I saw them, I thought to myself… the only thing that is important here is that the manager should smile. The captain must smile in such situations. I always try and keep my spirits high when a match is going against me. SMILE. Don’t shout and don’t scream. SMILE. Then I realized that this simple learning is what I seem to have missed recently in office. I was losing my cool a bit too often for my comfort. Smile, Shit happens. At one time I used to be the cool dude who smiled when you did shit. My smiling when shit happened was enough for guys to feel like shit. Smile. I explained the situation to my daughter. See what’s happening. Look at the stress, see how they are behaving with each other. The only thing is for the captain to smile. At least he will improve the atmosphere inside the pantry at the CCD outlet. This will start a virtuous cycle. His staff will smile, his staff will smile with each other and then at the customer. Things will move smoother. Smile.

A simple learning that I have had all along but forgotten in the middle. Smile. I do it on the cricket field all the time. Smile. We lost the match we should have won. Smile. The guy just thrashed my bowler for the biggest six on the ground – Smile. Be aggressive, go for the jugular, but smile. The memory of the South African captain Hansie Cronje is etched in my memory. He normally has a dull dour image on the cricket field, he rarely smiled. But once in one match when the normally reticent Rahul Dravid was tearing his bowlers apart in a rain truncated match, the Proteas seemed to be losing the plot.  My memory of him smiling as broadly as possibly that day, is something I will never forget. Possibly I have that memory of the cricket field and possibly I don’t have any similar memory of office. But I have to try and do that. Smile. It’s different from Don’t worry be happy. Worry , stress out, anything, but smile. You will learn to cope better and your team might cope better. If there is shit in your head, don’t spill it in the open. Smile.

daily Bananas

Christmas decorations on my cabin using post-its. Inspired by the post-it wars.



Dam it. We played cricket on this road 25 years ago. There were no cars parked. No traffic. The pitch was on the right side and there were shots all over. In fact I even remember playing across the road. You bowl from one pavement and you bat at the other. For those who wonder why kids don’t play outside – here is ONE answer.



Office is fun, especially if you have a sword and a hapless trainee.



What do you do if you have strawberries and truffles in your fridge. You melt the truffles and put them in the strawberry. That’s what.



Yup… this is what happens to them next.


Bananas. I really empathize and respect jispa. Poor thing eats bananas every day. In the morning thrice a week, she has to eat them and got to the pool. In the evening, it’s a small snack before she goes for a swim. Anyone will hate bananas, if you have to eat so many of them. Jispa likes them but is completely fed up of them. You just mention the word three four times and she will stop talking to you. Serious. I eat them in the morning and they have begun to fry my brains.



This Sky walk is used for something at least. Free propaganda is probably an important element in democracy.


Here Jasmine is explaining to Jispa what a ‘Habuk ‘means. A little too publicly :)



At café coffee day – the per unit cost of cookies doesn’t make sense. Its cheapest when you buy less and then goes up as you buy bigger packs and comes down again but not lower than the lowest pack.


there is a smile waiting for you everywhere



Bonus Video – some inspirational stuff for those who need Stallone to inspire them. Next time you are depressed, lost and down, may I suggest the complete Rocky collection. It has wisdom for all your situations, on top, below, down under… etc… given by coaches, children, wives, friends … everything. There is one Rocky for every possible depressed need.

random thoughts are not philosophy... ok they are... or atleast at least could be...some day... perhaps

Hey what an innings I played… I hit 30 runs in one over.. uhh… ok, it was a tennis ball match, but it was in a proper cricket ground… uhh, ok the boundary was brought a bit inside.. but it was a proper match… ok it was a 8 a side match… but it was a proper match… uhh it was a internal tournament… but it was their opening bowler.. ok ok… he was a bowler who might have bowled after 10 years. But I still whacked it out of the park. Didn’t I? I said this some blogs ago… if you set your standards reasonably low you will always be happy. It works well for cricket for sure. Hehe. But it was good highlight for a Saturday.

On Sunday Jasmine, Dinesh and me went for a coffee at café coffe day. There we had this petit girl serving us. Quite a small thing but cheerful and fun. I quite like her attitude. And I do like seeing young people work. And as a contrast, I saw a bunch of girls descending the steps. The typical college going girls with a ‘I am so bored’ look on their face. Forgive my typecasts, but they did look like bimbettes, ok there is no word like bimbette but you get the drift. I couldn’t help but think that while it’s likely that my daughter will grow up to be the customer at the coffee shop but I would consider it tragic if she did not even once in her life play the role of the waiter. Too much mumble jumble? Here is the short of it – Get a summer job and grow up

wasted chores

‘DOMESTIC CHORES SAP WOMEN’S ENERGIES. IF THE FAMILY BECOMES THE LIMIT OF YOUR WORLD, THEN YOU CAN NO LONGER THINK BIG’

Haha. Well said Krishna Sobti “Hindi fiction writer and essayist” in the Tehelka.

I have always believed that women have much more potential than is being used. The potential being eaten up by the domestic chores. I don’t believe that domestic chores area waste of time and effort. They definitely add value to the family and keep them going. The question is of margin. Like the old Surf washing powder line – agar kum dam mein utni safedi mile toh phir koi surf na le? If you are wasting potential on chores that can be done by others leaving you to focus on what you believe is important to fulfill your potential, then something is wrong.
Jasmine has been a housewife and we think its important part of Jispa’s growing up. We believe that not having a 24X7 maid in the house for Jispa is important to Jispa’s growing up and our sanity. We can take care of her better and nurture her better. We are also ill prepared for a maid whom we see as a liability. It mean we have to sacrifice a bit but its worth it. Jasmine is definitely adding value to our home by making the conscious call of being a full time mother. But I have always urged her to look around and expand her interests in the free time she gets. We missed having her working before Jispa, something I blame both her family and my mother equally for. I thought it was important for her to work somewhere, anywhere… but hell, we have lived with a lot of calls that conservatism thrust upon us. Add one to that total.
I have seen many women enter the workforce in the time since I started working. You get equal number of them being dim or bright as the men in the workforce. The poor dim women are highlighted and being ridiculed as they are women where as the men, as dim or worse tend to get spared. My take is that given equal probability of intellectual capacity, the women breaking through the glass ceilings and prejudices tend to better than the men. I first tried to have women in my team to balance the ratio, then when it got women centric I tried to balance the ratio the other way. It just couldn’t work. I just couldn’t get any decent men. After specifically asking human resources for men, I still ended up hiring women. The men were just so dumb. Or maybe we just attracted the worst men to apply. Whatever the fault, I ended up having one guy and three girls in the team and the team is kick ass.
Yesterday we were at café coffee day and there also I have been seeing a trend of women being the waiters. These are typically women from possibly middle middle class, speaking simple English and having confidence to talk to customers. They are better than the men waiters for sure. The men tend to be dumb, stupid and lead headed. The women tend to be sweeter, receptive and understand service. You get your oddballs everywhere but I think the probability is better with women. I think it’s the same reason. It takes much for a woman to break tradition and hence by natural filtration the good one pass the sieve. This works at all income levels, as I have seen equal prejudice even at higher incomes.
With so many women entering working class, it creates more competition. It’s a GOOD THING, in case some chauvinists were wondering. There are gains in eth economy that this workforce will add. In India my belief is that this huge economic multiplier is missed by many economists. It is rarely spoken of. I find it quite odd. The benefits go beyond the increase in income level. There are benefits of exposure, understanding, confidence and the like that permeate the population. Mindsets change, minds open, options emerge, directions change.
Do whatever you want as long as you get to choose what you want to do. House must be a choice not a chore. For too many years we have needlessly corked this potential. What a waste!