the old will inherit the earth

There is so much to learn from everyone and everything. A few years ago when the founder of the bank I worked in, was given a kabaddi team to own and manage, he turned to the marketing head and he in turn, turned to me. I jumped at the opportunity. I had in my team a marketing resource who was ready to work on it with me. Later on, I migrated him full time into the team and now is the CEO of the team. Yesterday when I met him at the match venue, it was amazing to see him grow into an independent manager and he had managed through the force of his strong will and extremely amiable personality to run the fortunes of the team around. While being a part of this team’s journey and process, I too learnt a lot about the complex business of sports and the even more complex business of talent management.

When the coach and the captain are at cross roads who do you back? The answer is not so easy. When you have to choose one, who do you choose? The Indian cricket team was at this dilemma some time back. They had a captain who was young, aggressive and energetic. A player who might finish as one the greatest ever and a team who was moving into a brand of aggressive cricket, not seen by Indians before. This cricketer, Virat was given a free hand and he set upon destroying and rebuilding the team in his aggressive mould. He was the first captain we saw in a long time who decided to play 5 bowlers in a test match. This is serious aggression. The norm was to go in with 4 bowlers so that you can pack an extra batsman. Batsman typically help you consolidate your match while a bowler is what you go for when you want to force the game. Batsman react and defend and then wear down the opposition to win you the match. A bowler in a test match plots to get the batsman out and win the match. Bowlers are the artillery and batsmen are the moat for a test match.

Then news filtered out from the dressing room that the captain was not getting along with the coach. The coach was Anil Kumble, possibly one of the greatest players of the game. He was not too long ago an aggressive leg spinner with a different bowling style and was India’s go to man in any match situation. Leg spinners are an aggressive wily breed. They have deception, flight and variation; plus they love getting hit. The more a legspinner gets hit the more he loves it as that increases the chances of getting wickets. Also Anil Kumble for the first Indian test captain to start giving it back to the Aussies real hard and in Australia. He took on a side that was being built in the aggressive mold by Ganguly and then pushed it over before turning it to his successor. He added discipline, team work and aggression to the team.

Then immovable object met unstoppable force. When Virat and Kumble sparred, the board was forced to choose. They choose Virat. Kumble was asked to leave and another ex indian captain, known to leave a lot to the captain was taken in by the team. Which is the mot question. Who is the boss? Is it the coach or is it the captain. Cricket is different from football. In football, its not that important to have a great inspirational captain. You cant really control the pace of the game and strategize while at play. You practice set pieces and then the team executes them on the field. Cricket is almost all captain. The captain makes a decision every ball. He has the ability to set the field, make bowling changes and give instructions to the bowler every ball. He can decide to force the pace of the game or slow it down. He controls the batting order and keeps the strategy flowing. A captain is integral to the team and the coach has limited role to play while the match is in flow.

Kabaddi is also a bit of that. Every raid or defense, the captain controls the team on the mat. My kabbadi team is in a similar dilemma. We have had our share of captains and coaches. The moot question is facing us right now. Who is the boss? The captain or the coach. Who is the boss? We face this dilemma in office as well. It’s the work ethic versus the personality ethic question. Who is right?

The role of the star player is to perform but within the strategy of the coach. In kabaddi the coach very clearly told the star captain – don’t attempt the bonus against the corners, there are ankle specialists there. The captain promptly went and did just that and got out – twice. So now what happens? Who gets the boot? The coach or the star.

There is no easy answer to this. I have my answers but I also know in my heart that they are not so black and white, and definitely not easy. It comes from a perspective of the immediate ambition or long term health. My answer is easy – you have to know what the system that you are trying to create. To me the right answer is that the coach is the absolute total authority and that he manages the team and the strategies and that he is the right person in such situations. I have always believed that process over personality in the long run. But that also means that I have by definition removed the personality from flourishing. That is a serious mistake to make. If you remove the personality then all you get is clones who are designed to simply follow orders and commit themselves to the process. This is the start of the bureaucracy. Look at me. I want the process for everyone but I want personality for myself. Such a two faced ass I turned out to be. Personalities are important as they take society forward, they take companies forward, they break norms and they challenge status quo. But Process is important it brings predictability to the process and they have the ability to give consistent results. The theoretical answer to this that the coach’s job is to put in a process that people follow but also allow personalities to emerge and flourish.

There, so easily said. But so difficult to follow through. In fact I think it’s impossible to do it. The problem is this is so easy and apparent in hindsight. Hindsight. It is impossible to see it coming when you are leading the pack in a certain direction. This is the bleeding edge of leadership and team dynamics. How to allow mavericks to perform within bureaucracy – consistently. Now that I look at myself, I don’t understand what I am. I am a personality and a process guy all rolled into one. I want process but I also know that personalities exist and for a good reason. For myself, I allow my personality to flourish and manifest in various situations at various points of time. But at the same time I firmly believe in the power of process to make things work. The ability to constantly follow a norm and a pattern so as to get the efficiencies of scale and predictability. The plan must work. Like a bowler who consistently bowls a nagging line outside the off stump to irritate the batsman more than getting him out. Or a batsman – like me who was not so good in the A team but played a 45 over match. Here we scored heavily in the 20 over but lost wickets and I got my batting as the 8^th or 9^th batsman in the 22^nd over. I batted like a joker and refused to play any shots as my job at that time was simple – bat out the 45 overs and tire and frustrate the opposition. That’s process and personality for you. I made the process of shutting out the game and not playing my natural style for 23 overs my personality. Process over personality.

This is one of the yo yo issues. As I said before, the cop out is to say – know when to use what. Or even better – the process must allow for mavericks to be within the process and shine. All this is easy consultant speak and impossible practical implementation. Managing people is an art and science at the same time. That’s why at different times, different people emerge as ideal leaders. Some do well in a crisis and some do well in peace. The trick is in understanding one from the other. Not in selecting one from the other – just a simple understanding. Because no matter what you select the odds of selecting eth right one is like tossing a coin. You have no real clue on what is really going to work. In hindsight it all comes out insightful and there are learnings to take on board. Going in – it’s impossible to know what to do.

Yet the belief for me is – process still counts. Push for process as without it you are doomed to fail. You cannot scale and you cannot build consistency. As for personality – at all times look to nurture personality. Allow for idiosyncrasies. Allow them to grow without disrupting too many people. They can disrupt the process but not the people alongside. They are important as they are the only ones who can bring about meaningful change. The others follow. Both have their own place in the sun. Balancing the two is a fine act. There comes the tyranny of ‘or’ versus ‘and’. Very few people can manage ‘and’, for the most of us it is an ‘or’ choice. That’s why when people manage ‘and’, magic happens. That’s why we have so few of these cases and that’s the reason when it happens, history gets rewritten.

As I have grown older I have realized that I am an ordinary mortal soul in the universe. I may not be destined for greater things. I am a simple father setting in motion a set of things for others to build out of. I see no greatness and I have no pretense of one. It will be difficult to do / achieve anything spectacular. In office, I am sure there are 30,000 people who love to be one day reach my level. But that is not greatness or anything to be proud of. It’s a passage of time with common sense.

When I was much younger, I shudder to think of what a hot headed dumb bum I was. Now I know I am a little less of it. I may still be dumb headed but at least I have the wisdom to acknowledge it and hence learn from it. Can you really change so much. I don’t know. May be not. May be you can reduce the intensity but when your guards are down you will again show your real side.

This does sound like a little bit of a depressed post with little hope for change. I don’t mean it to be thus. It is a reflection of the little mental setbacks that I am getting these days, I guess. It’s just a way to make up for the optimism that   I have exhibited in some of my past posts. I think I have written, rather naively about the belief that people can change and that managing people is a simple equation and a question of behavior. I guess it’s not. It’s far more complex than this. People will not change so easily and the group dynamics are far too complex than anything else. Possibly right now, I am in a zone that says, that the answers are complex and that opposites may not reconcile so easily.

Eesh. I now understand why older men are wiser and understand discretion to valor equation. I am growing older and the only wiser thing I know is that no one can really get much wiser …hehehe.

the shape and taste of happiness

Something nice happened last week. One morning as Jasmine was sleeping, Jispa and I were awake. I had to make myself some breakfast. I can make myself a decent dosa adjusting the thickness depending on the batter. I had learnt how to make a dosa from my sister many years ago. Mom never liked me in the kitchen. I think most women can handle men who are asking too many questions and bringing logic and science into the kitchen. Jasmine also hates teaching me to cook and she hates teaching Jispa to cook. She just wants us to get out of the kitchen. Jasmine used to be a lazy cook. I think in the last ten years of us living separately from moms and moms in law, she has evolved as a cook. She now knows what she does and what are the consequences to that? So if she cooks something that we don’t like there is a leftover and if she cooks adding a special ingredient, then the food gets over. Simple things. This is an interesting life lesson (or a marketing lesson) – you can teach cooking as much as you like, but the real deal is an iterative process with a constant feedback loop. Jasmine was aware to the consequences and did not believe in stupid consumer research by asking the respondent what you like. Ask and you will be lied to, but if you see the response to your actions then that is the best truth.

A lot of product development and marketing thought these days is similar to that. It requires managers to tell themselves and the others that we don’t know “I don’t know” and start from there. Gone are the days of big massive projects that take 6 months to year. Journeys are now an amalgamation of short sprints to achieve simple success. You put it out in the market and see the reaction to your product. That’s the only truth. You can’t ask if the recipe will be good. You cook it and see how much was eaten. Then you make small small changes to it and see how the bottom of the bowl was scrapped. That’s the only way to know. Jasmine intuitively got it right. When we discuss what to cook next she knows what will go down Jispa’s throat. She knows that certain foods get eaten more and certain foods will have leftovers. That is the ultimate truth. She figured out the futility of asking Jispa “you like this?”. Dhoodhi chana daal is the ultimate version of this. It was looks very unappetizing and sounds very Bleh! But every time, it’s eaten and finished. She will always get a NO if this is suggested but is always eaten when it is made. DON’T ASK A CONSUMER FOR HIS OPINION. YOU WILL BE LIED TO.

Coming back – I learnt to make dosas from my sis, many years ago and then I have honed my technique over time. So when Jispa saw me make my dosas, she wanted to learn from me. I have the proud distinction of being the dad who taught her daughter how to spread a dosa on the pan. I taught her to pour first spoon of batter and spread it. Keep the spoon light. Spread it in circles and keep the appropriate pressure. Then I encouraged her to make bigger dosas with two spoonfulls of batter. Then I taught her to flip it right etc. It was very satisfying to teach her this stuff.

I think of cooking like swimming. It’s a basic life skill. You need to learn to swim, run, catch a ball, jump, speak, argue and cook. Basic life survival skills. Tomorrow when Jispa is alone somewhere and is hungry, she can always get out a batter and cook herself a dosa or a pancake and be quiet in the memory that her dad taught her to make the perfect dosa to desired thickness. For me dosa making is an act of zen in which you are required to achieve a desired state of achievement. And when you are going to eat your own dosa, then the exam taker, the supervisor and the examiner is all rolled into you. At that time how will you fare. First my dosas were misshaped, then they got rounder. Now for some reason Jispa and I both like my dosas to be oval in shape. She finds them cute (whatever) and I find them just the natural way to make the dosa. A circle seems very forced and an oval is the right human hand outcome. I haven’t yet deciphered the physics of it all, but I just feel it’s the right shape.

So it was awesome to sit and have breakfast while Jispa made me some amazing dosas. For some reason I loved them more than any other doasa. I also remember the first time Jasmine cooked for me. It was potato and tomato sabzi. I remember that very well and I hope to remember this day very well as well. Ah!

jigsawing together

So now we are taking concrete actions to move into our new home. The Chembur home has been an interesting journey. I have written parts of this before, so I will be short - Many years ago when my salary rose without a corresponding increase in expense, we saw ourselves spending money on random things. First in the line of random things I bought was a wrist watch. I like wrist watches and I like nice wrist watches but I would have to admit – spending money on them and spending big money on them is pretty much the stupidist thing in the world to do. A cheap watch worth a 100 bucks will do the exact same job. But sure – I wanted a better watch and one day a friend of mine contacted me. He was in Victorinox and they had an employee sale for the watches. I saw a watch I liked. The scratch proof glass, the complete steel finish and a dark olive, extremely simple dial, with a date function. I loved it. The retail price was 26,000 and I was getting it for 16,000 bucks. A steal. I bought it. A few days later I looked at Jasmine and asked her, what on earth are we doing. We are flush with cash and we are blowing it. Let’s look at buying a new, better house. That’s how we bought our second house at Chembur.

 We then bought it and then went complete broke. We had no money for anything else except the EMIs. That was one phase of my life that I remember very well. I was earning well and I was broke. Eeps. What a dirty phase of life it was. We started eating exclusively at the gymkhana restaurant as it was the cheapest thing in the world to do. Our menu was bare bones and simple. Two soups, one starter (optional), one sabzi and four rotis. It was the worst of times, it was the best of times.

This was on for three years and when we did get possession of the flat, we promptly put it on rent for around four years now. Finally now, economics and desire have met. Like many good things in life, I got none of them on a platter. I had to work for each and every one of them. We have now decided to shift. Now another big project for the family starts.

The best moments with Jasmine over the years have been when we work on projects together. When we have to do things together we invariably have a good time. Of course we fight and argue and disagree with each other. We also invariably dump work on each other – you do this, no… you do this. That’s the fun bit. The real work is when we realize that both of us have to pull our weight and start thinking and doing. Most of the time, one of us has already done some mental thinking and home work and then we remind each other of the work.

Just a handy tip for getting along – when there is work you have to show intention of doing and being a part of it, even if you cant really add much value. For example the fact that I volunteer to help with what I can do is most of the time enough for Jasmine while doing household chores. While se designs stuff for the house, the fact that I sit with her and help her and think through as well is important. Same with her helping me as well. You have to get of your butt and show intent. Then you can add value and then work together. Then you can build something much more than what you have built. Most of the value is in the bond you keep forming and strengthening.

Most of the time working jointly on projects without the problem of credit is where you build bonds. These can be in form of crisis or opportunities. With my students also I have built some interesting bonds, by being there when they want me. Most of the time it’s just a sounding board where they just need someone to talk to and think through the issues. These mini crisis help people empathize deeply with each other and then that’s where the connections starts to happen.

I keep telling that Jispa is another project by itself. Her swimming is a project. Her schooling is a project and her different issues that we have to counter is a project. Only by having these projects we have manage dot build for selves, an interesting bond. When Jispa moves on in life and we have settled into a groove for retirement, I wonder what the project will be. I guess that’s why parents insist of becoming grand parents. They are in search of projects. I hope we don’t create any such rubbish for Jispa.

For now – the new house is going to be an interesting project by itself. It’s good to think together, work together, understand each other, crib and then let go of the cribs, and it’s beautiful to have your daughter involved in the project now. We have her in it, taking her opinions and preferences as well. It’s like a jigsaw puzzle that the family puts together. I like it.

jesting matters

Jasmine was called to school the other day as Jispa was feeling quite unwell. She had cramps in the stomach and it was paining quite a bit. When the Jasmine rushed to school, the sister first thought it was a case of an anxiety attack. An anxiety attack? For what joy? The physics exam was scheduled and possibly that was a trigger. Jasmine told the sister that is seriously unlikely and Jispa is not like that. Of course it was something else that we got treated with the doctor. But I don’t let Jispa hear the end of it. I keep asking her just to irritate her on how her anxiety attack is doing. Hehehe. Evil father.

Yetserday while going to school, we were talking. She was talking about how some of the kids in the class actually get an anxiety attack before exams and they get all stressed about exams. I had her about how she felt. “No I don’t feel stresses before an exam because you taught me not to. You always told me not to worry before an exam. Whatever will be will be”. Yes I did teach her that.

I was telling her that when I was her age and before and after, the only thing that my parents knew was that education was the ticket to prosperity. In many ways they were right. That era did not have so many options that you can pursue without necessarily being highly educated. Her class is full of kids of parents who have achieved a lot or are ambitious. Me – I am not too ambitious. I am aggressive but not that ambitious. Yes I want you do well, and I want to do well myself, but only as so much as to put a decent meal on the table and to enjoy the simple happy life. I don’t see myself as ambitious as the others in office. I don’t want my ambition to be Jispa’s ambition.

Ambition was something that I had when I was in college and when I was doing my MBA. I then realized (when I don’t know) that ambition takes a huge toll on people and the family around it. It nice to be ambitious but all ambition comes with consequences. Who pays for these consequences is a million dollar question. You pay for sure, but your family and your peers also pay for it. Happiness comes from making life smaller not bigger.

Of all the things, I want for Jispa is for her time with us to be happy. I want her to think of her growing up as more fun than anything else. Yes, it should be full of learning but not be burdened by it. I grew up with the pressure of exams and it stayed with me till late. I didn’t want that for her. There will be enough and more things to be stressed about, of all things exams shouldn’t be. Right now she is still a bit carefree about exams as she doesn’t hold the pressure of expectations as much. But later on when she puts a lot into her studies with the burden of her own expectations then it would be a different ball game all together, that’s when the penny drops or the cookie crumbles? It should be fun to see.

No I don’t want her to be so stressed about it at all. I want her to enjoy her life. She should be able to follow her heart and take risks in life. She should be able to tell her boss to take a hike and she should be able to take off and see the world.

I keep telling her that life is a series of experiences that one needs to have to complete. The more varied the better. Right now, Jasmine and me are tempted to get into another long term investment commitment. But I am done! NO. I want to now spend the next 4 years with the ability to get Jispa to try and try different things, explore new places and enjoy life. In any case, at 42, I don’t have the same desire for adventure that I had at 22. I would die to jump out of a plane in a parachute. It’s nice, but not on the top of my list for now.  So I also realize that right now what I have as desires will be different from when I what I will have ten years from now.

So for the first time, I am keeping my immediate priorities over the longer term ones. It’s interesting to grow older and see for yourself how your own priorities have changed or are in the process of changing.

On another completely different note: today I had the pleasure of watching / reading two pieces of journalism. One was a straight piece from a journalist who interviewed my previous boss and completely exposed his ideas. It was serious stuff. In the startup industry when everybody is going into a gold rush and refusing to look at data that is staring them in the face, it takes someone to get up and call the bluff, tell that the emperor is naked. Startups are great at innovation and trying new things but that does not automatically mean they are successful. In fact a lot of them are going to die. They will not survive because mere disruption is not the recipe for success. Success requires a lot of other things, the ability to manage people, the environment, the ability to adapt at various points of time and good old bull headedness. My previous boss was a good sales guy but at some time he over reached and things got weird. Someday, much later I will write about my experience. There are important reasons why I must not open my mouth now. Firstly – right now I am likely to be more critical than what is warranted and secondly the ability for time to give me perspective. Things were in a haze, they move fast in a startup. You end up with a lot of emotions when you refuse to see the writing on the wall and before you know it, things have moved under your feet. Secondly – time also gives you wisdom. It helps you see things in a better perspective. My last job wasn’t bad at all. It’s only towards the end things got weird. If you want bad jobs, the first one that I ever did was bad. And that too after twenty years I look on with sanguine eyes. I don’t blame anyone and it was in many ways a great learning experience.

Coming back – the piece was interesting and insightful. Not to me – I knew the whole story but to a lay reader I would imagine it to be very interesting. The journo got her facts right as well as her research and balance. It was for the first time, and after a long time an article that was worth reading. Normally I see journos just write whatever the spokesperson blurts out and reports it verbatim. It’s stupid and I stopped reading the papers thanks to these jokers. But this piece was especially well written. Good journalism is to tell the emperor that he naked and that he has no clothes on. This one exposed all the stupid venture capital guys who invest on a slide deck that loks pretty and has little logic. Some basic assumptions go out for a toss and things go horribly wrong, horribly. The debris from the hubris will be paid for in the form of broken careers and human costs.  But then that doesn’t go on balance sheets, does it?

The other way to tell the emperor is to use the court jester. Here you can joke away and sing a song but still criticize the ruler in way that no one can take offence. Right now an actress Kangana Ranaut is staying in the news by carrying the flag of women independence and taking a stand against nepotism. This wouldn’t work for long in Bollywood. Slowly but surely, the doors will close in on her as she gets isolated. I have argued for nepotism as a commercial call in Bollywood. Nepotism exists as it commercially viable, but that is a story for another day. But for now, she is seen in this video which takes massive potshots at the male star culture, nepotism and the never aging male hero who romances women 30 years younger! Without my comment on the same topic, here, look at the video – worth watching

Of course this chick is very smart. She knows how to stay in the news before her movie. But it’s still an awesome watch! And it has a valid role in a society.. a very valid and important role!

Who do we belong to?

Who does the nation belong to and what is the role of the government. This is a question that has had me oscillating forever. When I was a student and full of hot blood, it was best used a socialist. The upliftment of the downtrodden and the poor was a priority. As I grew older and I wanted money to fuel my dreams and my passions, I was clear – survival of the fittest and capitalism is the best answer to the question of poverty. I think over the years capitalism has been largely successful in taking masses of people out of poverty, hunger and sickness. The free hand has been reasonably efficient in doing so at a large scale. Hence what is the role of the government? The Sarkar?

I find this question very difficult to answer in an unbiased fashion and way. What can I say that is not influenced by my money, success and life stage? Let’s look at a simple example – all of us rich folks hate the Ganapti celebration and the toll it takes on the traffic while we are going home. This dancing on the streets while taking the idol for immersion creates bottle necks and we rich people in cars ask – what on earth is going on? Shouldn’t all these be banned in a big commercial metropolis like Mumbai.

When I was growing up, dandiyas were like a big thing. All the gujju neighborhoods would organize massive dandiya festivals on the streets and they would dance till the wee hours of the morning. It became so big a fad that every neighborhood would organize this function right inside their colony, on whichever ground they could erect a basic pandal. It was the done thing. With the noise levels rising and the dance continuing till late, it was a matter of time that some people took objection to all the noise and started protesting. The gujjus fought back. It was their 9 nights of revelry.

This was the only time that women and men could dance together in pre liberalized India. There were no outlets for any of the young kids to go out and just hang out, let alone dance. Dance is an interesting thing. I think it is some kind of evolutionary thing where you allow your body to sway with abandon and it then takes over your mind. It allows you to flirt and exchange glances. It allows you to connect with someone matching step to step. Dandiya is the best form of this. The whole group agrees on the steps and then you match with each other – the timing being critical so that you hit the dandiyas at the same time. The whole group goes into a coordinated frenzy. The best part of this – then you twirl and move to the next dancer… multitudes of people dance with each other. Each one trying to coordinate with the other. It’s a perfect flirting sequence. No wonder it was so popular with the young kids who otherwise would shun anything so traditional. They invested their own moves, their own music and even called it a name – Disco Dandiya.

As the complaints grew, authorities took note and time limits were set. I remember at first they were often flouted butt soon enough the authorities were forced to act and the dancing would come to a close by 10 pm. That was the first body blow. The second and fatal body blow was simple – more options for the young kids. Enough discos and enough places with music where young kids could go and dance and inter mingle. Enough coffee shops and enough malls. You don’t need to dance in a community with elders watching when you simply can pub it (and get drunk as well).

This to my mind killed dandiyas completely and the gujjus simply moved on. Even in marriage ceremonies, they were taken off and replaced with dance parties with DJs, lights and daaru. But this craze didn’t die… it simply moved to the poorer sections of the society. Now dandiyas are often organized by poor ghettos and slums. They dance away with gay abandon in much the same way the gujjus of old used to. The pubs are out of reach for the poor and this is their outlet.

Ganapati celebrations are also similar. They get to get together and play music, dance away, hold compeitions and have langars. They all contribute  and often get political support and hold massive celebrations. At this stage when I see them dance and take to the roads for the processions, I am forced to be in a little bit of a dilemma. Who am I to pass judgment? Who am I to ask them to get out of the way?

As always the answer is somewhere in the middle. The poor need an outlet to enjoy and gather peacefully as a community. If we as rich asses think clearly, this is something we must promote. What’s a few days of inconvenience for fostering a community. Communities if handled well, tend to lower the crime rate and create an ecosystem that is self-dependent and economically prosperous. Studies have shown that great community living ensures a better health quotient than anything else. People take care of each other and people who retire live longer and continue to manage and grow the community. Often it’s seen that self-run communities like gymkhanas or housing societies rely on older people to run and manage them as they are ones with time. Today I was listening to a podcast that spoke about how spies are constantly worried about LOPs. LOPS? Little old people. These are people who have nothing to do but stand outside the balcony and watch other people and see patterns. They are ones that figure that things are wrong. They sit up at odd hours at night and keep a watch out. They are far more useful than what the society can imagine. In most movies and crime fiction as well as actual crime stories – it’s always the LOP that testifies. In fact once an Israeli spy ring was busted in Switzerland as they were reported behaving suspiciously around a house at 2 am by an old lady. Hah.

Jasmine is a secularist and is very annoyed that 500 rupees is added to our society maintenance charges towards society celebrations – that include Ganapati and holi and independence days etc. I agree it’s annoying and it should be voluntary. But on the other hand, this money ensures that we have society functions and that we know and recognize others in the society and socialize. We meet over such events especially for the free food on offer. Thanks to this a community develops and thanks to this people feel connected and thanks to this we work towards common goals and public goods like – cleanliness, upkeep, security etc. This increases the overall value of the property. The benefits far outweigh the costs, however communal or forced down upon.

This is the nature of human behavior. The downsides to this community is also when the society closes doors to outside ideas and talents. Societies in Mumbai, especially the older established societies with few tenants start making extra judicial laws like not allowing rental for singles or live in or work to refuse sale to people outside communities. I have argued before and studies show that a balance of renters and owners are required to bring about change. Too many renters and no one really cares about long term upkeep and too many owners and the society becomes rigid. This works as I have noticed for buildings as well as cities as a whole.

I think that religious festivities or any festivities must be encouraged but with rules that ensure that things don’t go out of hand. Fixed times and space allotted for the festivities with minimal impact outside of those directly involved may be created. Of course its gets crazy when one talks about some festivities becoming so large like the lalbaugh ka raja ganpati celebrations. The whole road outside needs to be blocked out. But on the flip side many of these generate donations that can be put to good use and least of all give employment opportunities to so many people. I like this as an income redistribution mechanism. As often seen, politicians get it right before most other professions.

Till then, I am going to be stuck in traffic, irritated and bored, spewing toxic emissions for future generations. Curse those bloody processions, I want to go home, while the meek inherit the earth.

just some stuff

Whats up Jispa? Really hope you are enjoying the blog so far.

I had written the birthday blog beforehand but had not posted it as the closing lines were still to be written. Then came the massive monsoon deluge and floods and we were stuck in office till about 2 am. The next day I did not have the laptop at home and hence got a peon to get it from office in the afternoon. After that the corporate nonsense happened. The laptop cannot connect to the internet from a home wifi and hence I had no internet and I couldn’t post the blog written.

Corporates are so stupid and ill thought of, I wonder how it even manages to run any way close to how it’s running. It’s like the government of India. I wonder how it ever runs. You are not incentivized to run anything and you probably do better when you do nothing. But it runs because some good guys in the system want to do well and want to change the life of others around them. They are good ones who make the system run and make you have faith in it. Corporates are no different. As they get larger and larger, they get weirder and weirder. The incentive is to let the status quo remain. If you take risk you don’t get commensurate rewards. Some guys decided that laptops must have high security. Sure a lot of laptops have a lot of confidential data but then there are better ways to manage them and through the data now possible in a cloud, it’s possible to control via access points. But then Cloud computing is a concept in corporates. ‘so you are telling me that my data will not be in a physical server in my premise’… ‘no’…’then where will it be’. And how can we allow that? Where are the norms, where are the safe gaurds, NO it’s not allowed… OH GOD! All the world’s best and craziest startups that you bloody idiots want to emulate have their stuff up in cloud servers. But here all the jokers will object to anything that they don’t understand and that disturbs their daily routine.

More funny stuff in corporate life – you can have a photo on your I-card with a tshirt. It has to be with a collared shirt. Why? No one knows. Somebody wrote the manual in that and decided that this little thing is important for the brand of the company. Sure. Even for a non-client facing role. So my old photo with a t shirt was rejected. I refused to give another one and then HR came to me and requested me. Fine.

No one knows why half the rules are even made anywhere. They just are there and you have to live with them. One of the things we have is access control. To go to the loo you have to use the i-card. Yup it’s behind somewhere which needs you to use the access control doors to get through. Corporates are in the mortal fear that they will be infiltrated by espionage agencies. It’s pretty stupid. Most of the data secrets are very simple to get by. You just schedule an interview with candidates who are working with your competitor. Everyone sings in an interview.

So there - I had to take the laptop back to the office to get the office wifi (BTW office wifi is also given on designation level, seriously!) and then got to post the blog. Eesh.

All organizations are weird. Startups have their own issues, which I saw upfront. The politics goes even crazier because there are no safe guards. Anybody can be fired at the bosses whim and fancy, so they have a higher sense of insecurity. But things like wifi are dealt with differently. There are no LAN wires itself at a startup and no one gets a desktop. Everyone is roaming around with laptops and wifi trying to work wherever they can / want. Of course resultant chaos rules but at least the boxed in effect a large organization does come through.

I have often thought, what would my organization, look like? If I ever build one ground up, I will try and ensure that the business plan is built on having as less employees as possible with as much tech as possible. Less is more. Less people will hopefully mean a crowd that is controllable and that is less political. That is critical. Existing organizations can’t change much. They have their own inherent walls built in which take too much resistance to dissolve. People will get scared when they see change. Any change. Only the down and out welcome change as they have nothing to lose or the supremely confident and secure. Rest all get scared of whats in store.

Bottom line – change is a bum. Change agents are bigger bums. Corporate environments are real crazy. Managing people is a full time job. And people put extraordinary effort in making life difficult and regimented for everyone. This is called having a job.

Which begs the question that how does it all still work? I guess, firms work as they are able to spot an opportunity and then exploit it well enough. They become very good at doing that one thing. That’s why they grow but when faced with challenges on a scale not anticipated they crumble and fall. That explains why so many companies also die. Many years ago, I read about “the living company” – which was an article in the Harvard Business Review. He spoke about the life of companies being measured in thousands of years. That is the potential life of a company. Now the decisions you can take or must take are very different. When I was interviewing, one very interesting senior person I met at a company that was interested in me told me, when you are trying to build a company for a 100 years then you automatically don’t take short term calls. I don’t know how much the firm must be acting upon it but the person seemed genuine and more importantly the idea seemed interesting. It was in stark contrast to the new startups that are looking to build scale and quickly sell the firm – in other words – flip it.

I am not too fussed about building a firm as much as I am fussed about a legacy. This can be in the form of practices and procedures, or building people. People typically have a better chance of a lasting legacy as opposed to procedures or practices which can be quickly dismantled as I have seen multiple times in the past. It used to hurt to see the stuff that I had built to be broken by my successors, and clinically so. Now I don’t care. Its fun to see it destroyed thus by idiots who have no clue on what they are doing.

As I grow older my view on life is exceedingly simple – courage to change where I must and the patience to accept where I can’t. And in the end – just give me the money. With that I will manage what I really want in life.

So ya, that’s a simple story about your blog on your birthday. That’s why I gave it to you in the evening. Also you can access it on your phone, if you haven’t figured it out yet, dumbo!

Yesterday when I asked her ‘hey, I am coming home late, are you staying awake or should I just whatsapp the gift to you.’ She was like ‘that’s a damn cheap thing to do. Who gives a gift on whatsapp to anyone? How cheap”. What to do, the gift is like that only. So I went home and typed the url on her laptop screen and she remarked “that’s it? So simple”. Yes… that’s it.

Its been an interesting journey so far and I feel privileged to have documented it. Now that I am again in a big massive corporate I guess, I will have some more privacy and some more time to write and hopefully I would be more regular.

The last two years had been quite chaotic. I worked hard and I put in lots of efforts and sacrificed a lot. In the end, like this blog, you end up remembering all the good stuff. Jasmine said “good Jispa. Read this blog and now you will come to know how much you have tortured us, all these years”. Hahaha. 

Its yours.

After a decade of writing this blog, I knew it would have some amazing value. Value in terms of a legacy that one can pass on. My thoughts my experiences, my growing up and Jispa’s growing up. The blog helped me pass through some real tough times, especially when the stock markets tanked and there was no work in office. That was such a productive period for me and this blog. The blog was just a simple way of recording what I feel but it ended up being much more than that. It helped me shape myself and my feelings.

When you write something down, and that something concerns your thoughts and actions, you tend to be a bit more circumspect about it. You think through a little more, knowing that this will be there for posterity and that this is a legacy you are leaving behind. It made me think a little more about my thoughts, helped me research a bit more about what I wanted to write about, and helped me argue both sides of a coin. It helped me see balance in the world. Also when I kept searching for things to write about I would think a little harder about what all I could write about. This helped me see the world in a different light as well. It probably made me more insightful and see greater meaning and purpose in a lot more things than that I would have in the normal course of my life. Teaching and blogging have helped shape more thoughts about myself and my life than anything else in the world. Interacting with world while teaching helped me clarify so many concepts and blogging is interacting with myself. I tell myself so many things while writing. Of course there is a disclaimer to this – this blog is not a diary. It’s a blog that I have written to pass on to Jispa, hence it will always suffer from being a parent. I know Jispa will read it and hence it will be a version of my life that I wouldn’t mind Jispa reading it. Can I be 100% truthful on this blog? This blog is 100% true but does it contain the whole truth and all the truth in the world that I see? No. It won’t. But that doesn’t take anything away from this body of writing.

It has helped chronicle a lot of my life while I have grown as a professional, as a thinker and as a parent. And reflect on it in the process. It worth its weight in gold. I knew I had to give Jispa this blog someday. It seems that one day I had promised Jispa that when she turns 15 she would get this blog to read. She has stuck to it. Obviously it meant something to her. It is an amazing thing. I wish I had something like this to read. Jispa’s 15^th birthday is coming up in a couple of days. Wow. I remember holding her in my arms the day she was born and singing her song to her. I remember slapping her hard when she kicked me. I remember holding her tight and putting her to sleep. I remember trying to help her solve her nightmares so that she gets her sleep. I remember teaching her about everything I know and I remember having lots of conversations with her.

Now she is 15. She tells me ‘shut up’ when I make fun of her. She whacks me on the head and bites me on my shoulder. We have this pact where I can’t refuse her biting me and she can’t refuse me kissing her on the nose. What a childhood, so different from mine. We wanted it that way for her.

And I have to keep up the promise and give her this blog as she turns 15. Sigh… I don’t want to. I want to tell her that she can get it when she is 18, but I think she is adamant and more than that, I think she is ready for it. I think a lot of the topics that I have written about are nuanced and have subtleties that may be difficult for a 15 year to completely fathom. But it’s still ok and she will get most of it. She can keep going back to the blog again and again when she is older. She may meaning in it that was previously lost to her. I intended this more like a random fun thing or a conversation that she can refer to whenever she wants to talk to someone, search for meaning, understand life or have fun or increase general knowledge. It’s a random tome on everything I found interesting or noteworthy to pass on.

So yes, Jispa many times I will address you in the first person as well. Even when I am not, the text was always written assuming that you are audience. This has been a labor of my love for you. I really don’t know how I will react to this once you start reading it. I hope I don’t stop writing it. Not likely.

I hope you find it interesting and I hope you will learn a lot from it. Nothing that I say here should be considered the actual truth. It is only the truth as I understood it at that phase of my life. You will find contradictions as I grow old or possibly my you will see my beliefs strengthening on certain topics. You will find lots of typos. That I guarantee. I am a lazy writer. I hate checking what I write. At best I have written all these blogs in a word document so most of the obvious spelling errors are taken care of, but some glaring grammar errors will be there. I have not read even one of my posts once I have written it. They are written and simply published. Read them and if you find anything interesting, talk to me about it. That would be fun. I don’t know if I would remember all of them or any particular one of them. In fact I forget what wrote even two days ago. Some posts I remember being proud of and some were just written to start the conversation flowing. Not all are of equal quality. Some posts have been written over a few days with breaks thanks to interruptions in office. Some interrupted by lack of thoughts. Those tend to be a little … tired, I think. You won’t enjoy them, they don’t hold any narrative structure and sometimes feel like rants. Forgive them for the greater good of the entire list of blog posts.

The heading of this blog is opposites must reconcile. I learnt this term from Dharen when he talks about memorable ideas coming from seemingly opposites coming together. I found this very endearing. Things seem like opposites and things seem like they must not coexist but they often do. When opposites reconcile and live well with each other then they become memorable, endearing and enduring. A simple example is that swimmers, especially national award winners aren’t supposed to be good at studies. But you are. You have brawn and brains and that combination is not generally seen and it’s definitely not easily managed. But you have managed to reconcile within your petite self these opposites. You of all people know how difficult it was for you to do this. The sacrifices you have made have been immense. These add to your aura and your personality. This reconciliation of opposites make you – you. I am a senior person in office and I dress in jeans, or I talk intelligent stuff but I ask the most basic of questions in meetings. This is a reconciliation of opposites in me and makes my personality to some extent memorable. Interesting people are always able to balance and reconcile the opposites. It seems natural to them. It doesn’t make sense or looks incredulous to others but to them, it a natural extension of who they are. In many ways this is the yin and yan, or the Natraj holding creation and destruction in one image and looking beautiful and iconic.

Its bitter sweet, now that Jispa is 15, and that she is insisting that I give her the blog as a gift, I don’t know quite how to feel. I am happy that I am giving the blog to the rightful reader to read but at the same time my kid has grown up. Damn it.

So happy birthday Jips… it’s been a crazy 15 years and a little more if you include the time from inception to birth. There have been many ups and downs in our relationship and I have written more about the ups than downs but in the end tats what I remember more and that what matters. I am sure you too will agree. From 15 onwards you are more an adult than a kid and you are ready to take on the world (if we do remove more protection around you) and if you do remember the first 15 years are more fun than anything else, then I guess we are good.

Have fun, happy reading. Its yours!

Make your own bed

I came across this video which went viral.

It’s a speech by an Admiral who was a Navy Seal at one point. He draws parallels from his training program and the lessons needed in life. It quite a nice speech and it comes from the heart and real experience. I am not a big fan of the parallels he draws but he does make interesting points. I think the point that came across the strongest was simple – make your own bed every morning. I like the way he says, that this simple task, done well sets the tone for the day. A well-made bed is the first accomplishment of the day. Then you can solve bigger things for the day. I am sure if life can simply extend the logic but, yes, a well-made bed sets the tone for having pride in what you do, no matter how mundane the tasks.

I was in the NCC and everyday this was a part of the routine. You have to make your bed in a certain manner after you wake up. You have to neatly fold your bedding and keep it next to your bag and shoes so that they all look neat and clean. This sets the tone for the camp and the simple discipline it brings about. I like making my bed and whenever I make the bed, I try and ensure that it’s neatly done. Take pride in your work. When I mop the room when the servant has taken an off, I mop it in a certain fashion and leave the room squeaky clean.

When we were growing up, the three kids used to have turns doing all the routine house work. We definitely had to make our own beds, and we had turns to clean the table after food and wipe the vessels after the servant washed them in the evening. I am sure Jasmine also did her fair share of house work. Though I am not sure how much the boys did versus how much the girl child had to do. But the point is that without really deciding on it, both Jasmine and me tried to shield Jispa from house work as much as possible. We do the dishes and we do the mopping and we do the morning chores and keep the bed neat. We have tried to let her be. Over the last one year, we have started to give her more work around the house. This has been a conscious decision on our side. We want her to realize and understand and even at a basic level learn about the work. I had started asking her for simple things like, can you get something from the car, can you get me a glass of water, can you lay the table etc. Amongst others, one thing I had insisted (before seeing the video) was to make her bed. As soon as you get up, the first thing you should do is make your bed. I have infinite patience right now, and I don’t cross on this, but I keep reminding her and keep telling her –make your bed. I have also taught her the value of making it right and neat. She does it, without complain. My reasoning on this is simple – how much do you want your parents to do more for you. She understands this and she is happy to comply. She forgets at times, but largely she does the work. The reason she forgets is simply the fact that it is not the first thing that she does in the morning. So I have been getting her to do this work.

So when I saw this video I immediately showed it to Jispa. She quickly figured it out and smiled. I don’t know for me whether it was an NCC hangover or whether it was a father or husband talking. But doing one small thing well, at the start of the day is an important thing. It does set the tone of your immediate morning and definitely at the end of the day when you hit the bed, you of course realize you are going to hit a well-made bed, a bed that you made well! It’s a good end to what in all likely hood is not going to be as great a day. We still don’t make the bed military style. We simply fold the blanket and put the pillow in order and then keep a bed spread on top of it. The ideal way is to pull the bed sheet tight and dust it as well. We will keep that for the military for now.

In any case, the speech is interesting and definitely worthy of being viral. The stories are interesting and worth recounting. It is up to you to draw your own lessons. I know from my own experience that a few years of disciplined life at the NCC taught me a lot of lessons. These have held me on good stead over the years. Simple ones like – polishing shoes or when I am wearing formals I like to have shirt without the creases thanks to folding, the ability to fundamentally follow orders given by seniors (you may disagree but then finally commit), reaching on time, fight forward to carry out orders etc. A few years of this crazy organizational discipline exposes you to a different way of life. Admittedly, this structured way of life is not the most fashionable thing going around right now. The military is seen as a relic that is too rigid and not nimble enough. Organisations that follow the essentially top down structure are said to be doomed to failure. All new startups look to tear this down and create a structure where the command and decision making is decentralized and freedom is given across the system. I too am of the view that the rigidity of the structure must go. But it does help for the young kids to experience this discipline before they choose to tear it apart. It will help them understand both sides of the coin.  Before you destroy your enemy it makes sense to understand it first.

In my office, I think people would be very surprised to know of my views or that I ever wanted to join the armed forces. I think my bosses would believe that I am a maverick and that structure or order would not be the thing for me. But things change. In my head I have happily reconciled the army command structure and the freedom to change and break conventions. Cross the command and get work done. It’s a reconciliation of opposites for me. I am happy in my head about the same and can manage both together.

I think that as you grow as an individual, you would need to reconcile these opposites in your head. You have to allow the pros and cons of opposites to work together and manage them. Things are always more complicated than what they seem and the answers are often grey. Lessons can be learnt from your experiences and can be applied anywhere, as the Admiral in the video shows. The trick is to not believe anything as the gospel truth and only believe in the power of experiences, varied and multiple. Then you realize the futility of ‘truth’ and the power of grey areas. They allow you to learn, be open, accept change and manage life. This is a simple thing when you understand it and so complex when you try and box it.

 

 

For the love of coffee

Ever since we got a French neighbor who showed how coffee is made from a French press, I have discovered a new joy from coffee. I like to brew my coffee. I like the smell of my coffee. I like to savor my coffee. Coffee is not a just another drink, it is a joy. It fills me up with a sense of contentment and a buzz that caffeine induced coffee can give. A light happy feeling. I would much rather puke than have bad coffee. Nescafe is bad coffee. I hate it. I think it has no aroma, no taste and definitely no kick. Why would anybody waste their coffee drinking time (yes, it’s a time, an era, a period, a pause, a breath, an experience) on Nescafe. Yuck. I keep telling Jasmine to stop having her Nescafe and move to nice coffee. It’s not worth it.

Every time I have my coffee I try to savor it because of a few other issues. The weird but true thing that coffee gives me is addiction. Instant. If I have coffee two days in a row, on the third day, I will get withdrawal symptoms. Very rarely – I get it the next day itself. These are bad withdrawal symptoms. Mind numbing headache that refuses to go away. Then it triggers a kind of acidity symptom. Then I end up puking empty. Then I don’t know what to do except lie down. I got these symptoms two three times and I did not understand why. Jasmine suggested that I have a little coffee to see it works. It did. The symptoms go away after having a little black coffee. Instantly. It so bloody weird how caffeine addiction works for my body. It’s a good thing I don’t drink or smoke or else, this would have gotten out of hand. If coffee can do this, what would harder stuff be capable of in my body. So, I savor my coffee. Whenever I drink coffee, I know I can’t have coffee the next day then. So, I think through, what’s my schedule for tomorrow? Am I at home, am I meeting someone at Starbucks? I have to be sure when I have my coffee. At home I like my own brew. Sometimes, I have a hot brew and sometimes I have a cold brew. I put the coffee beans in the filter and put the water to let it drip overnight. The result is a lovely brew without the hard acid. I love this brew. Then I also love the Sumatra Mandeling coffee. A lovely pour over that is chocolatey and again non-acidic. I like to smell my coffee, taste the notes and understand the different kick it gives. Jispa shares my love for coffee. I make her some coffee and she also enjoys it. Jasmine keeps telling me that I am spoiling her and teaching her bad habits. So, said the lady who has her kick every day!

I love my coffee. My everyday (ok every alternate day) brew is a simple no1 roast, coarsely ground. Then I make my almond milk (ok, jasmine made a lot and froze it for me). Then I have this amazing foamer that our French neighbor gifted me. I put sugar in the black coffee over which I pour some almond milk, foamed and of course, importantly – a few drops of real vanilla extract. That’s my poison. That’s my quiet brew. That’s the coffee I enjoy and savor. I rather not have anyone beside me but it doesn’t really matter, as with my coffee. I am in a cocoon of my own. It’s an experience that I pass on to Jispa. Ofcourse hers is sweeter, with Nutella and whipped cream. But hell, it coffee nevertheless.

Last week, I had gone to visit a friend of mine. He is an angel investor and also loves his coffee. He keeps buying different blends from different parts of the world. His servant knows I am lactose intolerant and keeps soy milk for me and my coffee. This time when I visited him, she served me a lovely nutty falvourful sweetish coffee. It seemed to have vanilla overtones and it was nice and creamy and light. Nice. Not a strong aroma but an interesting flavor. “a nice nutty flavor” I remarked. “Which one?”. He called the lady and she said, this was the bean he bought from Japan. “Oh nice. I loved the coffee” I said, thanking her. “oh that was sirs coffee. For you I gave you Nescafe”. ……   ………  ……..   …….. I looked at blankly. “oh” I was being polite to the person who burst my bubble. My entire coffee drinking experience flashed in front of me. My era, my tastes, my notes, my kick. I felt like a balloon that a kid blows big and then releases to see how far up it goes. The balloon feels a massive acceleration and joy accompanied with a sense of elation and achievement only to realise soon enough that this shortlived acceleration is not only random with no real distance covered but also short lived. The joy of the child is not in the acceleration of the balloon but in the rapid deceleration that follows it. The random fall of the balloon gives far greater joy as the speed dies a stupid death, all alone, limp and lifeless fall to earth drawn by the unyielding gravity. It’s the fall that’s exciting as the kid picks up the balloon and sees that the exhaust is now again bigger than the balloon inflated sense of self. It’s the fall that’s funnier than the rise.

Yes, Olympus had fallen from its lofty height.

Expect that it wasn’t Olympus, it was Phoenix that got burned. Only to rise again. “possibly it was the soy that gave its nutty flavour’ “ya”. “possibly she took the malt flavoured one.”

I came back and recounted this tale to Jasmine and Jispa. Jasmine especially took a cruel liking to this and laughed her ass out. Jispa also fun. I had too much fun on this as well. This one is going to be an interesting party tale which jasmine will never tore of listening to. My guess is that she will tell others of it as well, on her own.

But then Phoenix understood that its job is to rise again. Yes. I missed it but Nescafe is still bad coffee. I hate it. I like making my coffee. Getting the flavor, the notes, the time, the era, the vanilla and the whole ritual associated with it. That is still stubbornly set in my head. I love my coffee and I will have it my way.

This is the same way in which I like my coca cola. I hate Pepsi and I hate Thumbs Up. I love my coca cola. Direct from a can or a glass bottle that’s fresh opened. I hate the plastic bottle. It a can or glass. I am firm. I rather not have anything than have a rubbish cola. This is also a sin that I allow myself. Its full of sugar and caffeine but it’s my other little vice. Many people talk about their marked preferences about colas and always I have argued that a cold bottle of any beverage is almost impossible to tell apart in a blind taste test. I don’t think it’s possible to statistically get it right a good number of times. I always say – I like Coca Cola and I am sure that I can make out its great taste but I am even more sure that I will fail the blind taste test. I don’t think I can make out the taste without the lettering on the beverage holder.

Coffee is similar. It’s not the taste or the kick. The addiction symptom and the forbidden brew that makes it what it is. It’s the ritual of knowing your coffee, of seeing the foma rise. It’s the foamer that makes the luxurious foam. It’s the feeling of the ritual that adds to the whole thing. Coke has sugar in it, shitloads and that makes it a thing to avoid and to therefore a thing to savor. Like the fact that Dettol hurts proves that it is effective, the sting is vital to the experience. The ritual is vital to the taste of coffee. It’s the ritual, it’s the lettering, it’s the associated feeling. Who else but a brand guy like me will know. It’s so nice to know how wrong we are and how we are affected by emotions like anyone else.

Yesterday I was in this big meeting helping this big firm trying to sort their big B2B marketing problem. I urged the marketing head to think differently. I urged her to think that B2B is as much affected by emotion than anything else. Like most other purchases, like my coffee, like my coke, a marketing head also buys on emotion. He uses rational numbers to prove his emotions and justify them. But the decision is irrational in many ways. The faster we accept it the better it is for us. I urged her to think emotions and therefore realise that this is like any B2C brand and that people don’t remember too many brands and too many propositions. It’s like any B2C brand. Entertain the prospect, have fun, do interesting things. Have interesting creatives. Think like any fun marketer should and map it to a consumer’s brand journey. People are same everywhere. Treat them with respect of their time, entertain them, engage them and then doors open. That’s a simple truth in life and marketing. It works all the time.

That’s why I like my coffee. Hating Nescafe gives me great joy and allows me to enjoy my coffee. Same with Coke. Same with so many other things. I am a normal person, so are you and the forces that act on us act on every one of us. Understand that, enjoy life!

Hence paradoxically data and lots of it becomes important.  Individually people are quirky but as a lot of them, they are interesting and not so difficult to predict. But then that is a topic for another blog :)